Overall Ratings & Reviews Extended Stay America Suites Chantilly Dulles

While the suite was large, the bed was very uncomfortable. And there were no utensils or paper towels in the kitchen. I guess we had to advise them what was needed but I would expect a few basic items.

Front desk staff was wonderful

This was a very quiet hotel. The room was excellent, very clean. The staff was very friendly and helpful.

It was good for an over night stay from the airport. Convenient and clean.

Elevator was not working, rest everything was good

We were on the top floor and the elevator was broken. Other than that our stay was fine. We just stayed overnight after arriving late to IAD. Was nice to have 2 bedrooms for our kids.

We found spiders and other insects in the kitchen. We were assigned a room on the third floor, but the elevators were not operating, the water pressure was very low, and the parking lot was full, leaving insufficient space for everyone.

Well, we got there. The man at the front desk was very short. We checked in at 2:20 at 1:05. Our car was impounded. We had to walk to the tow yard pay $230 to get it out of the towing garage and when we went back to ask, he called the towing place because we were 2 inches over the parking line. mind you he could have easily called us and asked to move the car over but instead he waited 30 minutes to call the towing truck company. We did not stay the second night and I will be asking for my money back because this was a terrible experience, we came here to go on vacation instead we ended up spending an extra $400 out of pocket. We were supposed to check out on Sunday. It is now Monday and we are still here because our car was damaged due to this hotel’s negligence Now we have to pay more money to get our car fixed before we can drive all the way back home to North Carolina. The only help was the girl at the front desk when we went back because we had to sit in the parking lot for seven hours until we could have somebody come move our car and she allowed us to do that

Barely found a parking spot. Elevator was not working and we were put on the third floor.

Good place

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They suck. They will ignore your calls or hang up on you. It takes days to talk to someone if you need help with your reservation. Hate this location.

Was given a uncleaned room. Then tried to give me a room on 3rd floor with no elevator. The front desk lady was useless.

The exit door was stuck. The toliet didnt flush properly. The wifi password didnt work. At 730 in the morning, housekeeping opened the door because they said the room was vacant. When i went to check out, they told me that they had the room listed as vacant. Also, the person at the desk called my wife my mother because of our age difference.

Staff very helpful and friendly. Next to several restaurants. Walking distance to shopping and event center

There in February every year! They make it very easy for me and my wife for our business trip.

It was okay but nothing to write home about.

No frills hotel. Staff was very nice and overall friendly. Rooms could use an update, but decent place to stay for long term work stays.

Great

When I checked in the room at 4 PM, the room was not ready. In fact they jist said a bag needs to be changed, in fact there was more, when I witnessed 3 people working on a waste bag change and then another person walking in tje room with lamps to ne replaced! They funally confessed that the prior client ad to ne escorted off the premises. I felt unsafe. I had to stay a 6 days and 3 days of missed room service! They said they didnt put my room number on the board" thats just ridiculous!!! The room adjacent to me was a trash bag thay was in the hallway for 2 days stinking up the corridor, the staircase was no better ots only 3 floors but the same plastic cracked cup was there for mu entire stay!