Overall Ratings & Reviews Extended Stay America Suites Chantilly Dulles

When I checked in the room at 4 PM, the room was not ready. In fact they jist said a bag needs to be changed, in fact there was more, when I witnessed 3 people working on a waste bag change and then another person walking in tje room with lamps to ne replaced! They funally confessed that the prior client ad to ne escorted off the premises. I felt unsafe. I had to stay a 6 days and 3 days of missed room service! They said they didnt put my room number on the board" thats just ridiculous!!! The room adjacent to me was a trash bag thay was in the hallway for 2 days stinking up the corridor, the staircase was no better ots only 3 floors but the same plastic cracked cup was there for mu entire stay!

I needed an overnight stay due to my flight being delayed. The receptionist was rude and with an attitude of annoyance with any type of work she was to preform. This set the tone for my stay. I asked for another set of sheets, pillows and towels for 4 people, the room was only set up for 2 guests. I felt so unwelcome, any other questions asked was returned with hostile attitude.

The worse service ever. I never leave reviews and this is my first.

There is no lift, my mom has to climb all the way 3 floors. During our. Check-in they had a fire alarm turned on , but the way management handled was terrible.

The staff was knowledgeable and helpful. Everyone was so pleasant and ready to help.

It was horrible experience. - Rooms not cleaned before assiging - Staff was very rude - Everywhere there was trash in the hallways - Breakfast all they had was serial bar and cupcake Over all the hotel is a trash and will never stay in extended America again

Hotel worker was very rude

Todo muy limpio

The room was very clean and well maintained. The staff was friendly and made my stay comfortable.

Nice room

The elevators don’t work. The taps don’t work. The light in bathroom doesn’t work. Such a bad experience.

This place was great I’d book again

The white towels are dirty and have an unpleasant smell; one of them also has a long hair init

Very helpful even when our flight arrived late and made sure that we were taken care of thank you

We found cockroaches and the pot was not in the room we asked front desk they gave it but it was in terrible condition.

Personality the front desk was totally unprofessional. I won't recommend this place and I won't stay there myself anymore.

I need my refund to survive!!!! Attn 911

The worst staff I met in my life This is short review for this bad property

The people were nice but the room had roaches and the dishes that the kitchen was supposed to have in it I had to pickup from the office.

This facility was adequate and was clean, but is clearly run down, no frills. The hallway smelled bad as did the living room furniture in our room. The bedding was a very thin duvet wrapped in two flat sheets and there were no additional blankets available. No bedding is provided for the fold out sofa bed. There is a kitchen but the cabinets are completely bare. You are meant to be able to request a dishes pack but we went to the front desk twice, and no one was there. Though there was meant to be a grab and go breakfast, there was only one pot of coffee and two packages of oatmeal, no hot water, and then a front desk person put some packaged muffins out. She was nice and said her housekeeper was not in. When we checked in, though the reservation was in my name, the person required that I go out to the car in the rain, to get my husbands photo id in order to check us both in and asked if the kids were older, in which case she would require photo id from them also. There is no ice machine and the water in the room was warm. The shower head, though we tried every setting, just dribbled out water barely enough to wash your hair. We tried to check out and turn in our key, but again there was no one any where to be found at the front desk. The people we interacted with were nice. The location is actually great as it is near the space museum and lots of restaurants. We felt safe and the rate was inexpensive so we’re changing this up to, you get what you pay for.