Overall Ratings & Reviews Brandshatch Place Hotel & Spa

Good stay helpful and polite staff Room comfortable Breakfast excellent

Staff were extremely well trained and friendly, we felt all the staff that we came across went out of their way to look after us. The facilities in the Health and Spa centre were impressive, we were given a nice tour. Parking was easy, plenty of spaces. A lovely hotel for a short stay in a great location would definitely recommend.

We had a great stay at the hotel, the room was comfortable, good range of tea and coffees. There was no running water when we checked in (and disappointing that we weren't told this at the check.in desk) but it was resolved within the hour. No robe and towel for the spa in the room so we had to dash back and forth there. The spa should close at 8pm on Saturdays but we were asked to leave at 7.40. This was made up for by being able to use the spa after check out the following day. The breakfast was delicious, especially thw sausages.

Very nice

A good night staying here just before Christmas. Restaurant was outstanding. Bar area could do with attention to Ambience….it was very lacking…the only comfortable armchairs were taken all evening so the only option for a drink was either the very unromantic stools….or the massive soulless bar room with bright lights and not much else….no fire no nothing. We stayed in the room instead of the bar for this reason.

Great staff

To date, this has been the best hotel experience we have ever had! The staff really make it exceptional, they were attentive, and a pleasure to interact with. We will be coming back for sure to try out the Spa. We were only here because we were attending an event at the Race track. But now we know how good this place is.

Very underwhelming. The room was quite basic, dated but comfortable and clean. There was a lot of dust by the spa. The spa facilities were tired, small and very busy with people using the gym which I’m assuming is open to non guests. There were families in some of the rooms which meant that the loud noises and screaming/ banging made for a very un-relaxing evening. Quite the opposite of what I expect from a spa. Thankfully the lovely and very helpful reception staff upgraded me to a new, quieter room. The breakfast again was very underwhelming. Where it said plum tomatoes with the full English, it was a a pretty raw basic shop tomato.

All the staff were really friendly and professional. Would highly recommend this hotel.

This was a very nice place to stay. The staff were very nice and the food was great but unfortunately we did not get the relaxing break we intended to as we were woken up by horrendously loud creaking floorboards from people walking around in the room above at 5.30 am ! The creaks were so loud and constant they kept us awake . We reported this to reception but no apology and nothing done to rectify. Would not stay in room 12 again.

Nice stay, staff were great!

The staff were friendly, approachable and professional, nothing was too much trouble.

The staff were all really friendly and helpful, in particular Chris the bar manager and Debbie on reception

We came to the hotel and spa for our anniversary. The food was really nice, staff were all amazing. The hotel was clean and all the facilities were available. We will definitely be coming again.

Good spa, sauna and jacuzzi were highlight !

Very disappointed with our room. Paid for an executive double room. Had no view as windows were frosted and the shower was rubbish. Great If you was 5 foot but for me the head was at my chest and it flooded the bathroom. Also I called ahead as it was my partners birthday to have a card at dinner or in the room to make it a little special for her and we got nothing. Disappointed to say the least. d

Run down and overpriced. Receptionists are lovely but booking staff horrid.

Great staff, good breakfast

Lovely grounds but the rooms could do with a bit of TLC . The staff are fantastic, so friendly and helpful. Although the restaurant is expensive the food was wonderful. Would definitely go back .

Superb hotel and spa facilities. Excellent restaurant for dinner and breakfast. Extremely friendly and welcoming staff in all areas. 👍👍