Excellent customer service

The Four Seasons provided an exceptional experience. The staff, including the housekeeping and front desk personnel, were attentive, courteous, and welcoming. The dining experience at their Nile boat was delightful, with delectable cuisine that I frequently enjoyed. Ahmed, along with another gentleman and a young woman who I believe was the host, provided exceptional service. I wholeheartedly recommend this establishment and would rate the entire experience a perfect 10 out of 10.

Very nice hotel with beautiful accommodations and friendly staff. We booked a room for two adults and two children that was advertised as accommodating four guests. However, the room had two twin beds that were quite small and realistically could not comfortably accommodate four people, especially if your children are older. The hotel did provide us with one rollaway bed, which was very helpful and appreciated. Just be aware that although the room is listed for four guests, the bed setup may not be suitable for a family with older children. Besides the bed situation, the hotel is beautiful and the staff was very kind and helpful.

It was terrific all around

Wonderful hotel with wonderful staff

So respectful and clean. Love this property!

This is probably the nicest place to stay in Cairo at this time. It's closer to Giza than the other major hotels on the other side of the river. The breakfast buffet is awesome - make sure to try the Fava bean thing that you dip pita in, you have to ask for it. The pool is nice (though it's freezing cold for some reason). Everything is very tired, the rooms, the common areas, the decor, the pool chairs, the cabanas... so it feels more like the three seasons than the four seasons, but compared to the rest of Cairo, this does feel like an oasis and I was happy to get back to the hotel. I recommend a room facing the pool. The pool is between the hotel and condo towers and therefore protected from the constant street noise. Dont worry about nile views, it's nothing to see, and I think some rooms advertise pyramid views but you won't see them with all the smog. Also, know that the river boat is kind of a joke, it looks like an 1980s casino boat or something and the food was mediocre, no one else was there, just eat in the hotel. We had a suite and it was enormous, with two bathrooms a living room and a dressing area, and the A/C worked super well and was quiet. If you are going to Cairo, Id recommend staying here.

Staff are frequently described as attentive, professional, and welcoming. The rooms are comfortable, elegant, and larger than many city hotels. We have rooms that overlook the Nile, especially at sunset.

Excellent as always

Everything was fabulous!

Good

I requested a quiet room and they gave me a room facing the street which was extremely loud with non-stopping honking. The hotel and facilities were good.

This hotel is perfect, my favorite 😍

Clean room, great amenities, location was great and they gave us an upgrade with a view of the Nile

Great staff, amazing room. Also we tried the restaurant in the Nile Boat called Zoé and everything was great!

Over the top Excellent Service 👍

The staff was extremely kind and accommodating, making us feel very welcome. We celebrated my husband’s birthday and he felt like a true king. The view was amazing and the decorations were top notch. Thank you so much!

Excellent hotel

Room is very clean, very nicely, and new

Has to be one of my favorite stays ever, Staff (Asala and Mahmoud), the courtesy of every individual at the reception, the service and recommendations on things to do, the rooms, everything was top notch. Great quality of food at the Nauri restaurant as well, the recommendation (by Yahya) and even the drinks served were amazing. If there’s some hotel that I would come back in Cairo, it would be here!