Overall Ratings & Reviews Holiday Inn SAVANNAH S - I-95 GATEWAY by IHG, an IHG Hotel

Great customer service, easy check in and check out, comfortable, great staff, friendly environment

My reserved room was not available. We were downgraded to a small, noisy room where the towels were dingy. I was not credited a refund for difference in price between the the unavailable room which I booked with you.

It was very comfortable and the staff was very friendly. Different dining options were available close to the hotel.

Room/ updates needed but clean Great location Super nice/ helpful staff Restaurant Wings 10/10 We would definitely stay again

Love this place!

I wish companies communicated with each other. Apparently on the IHG site it says they no longer have a pool. But on here is says pool. My kids were disappointed about that. Otherwise everything else was great.

Friendly front desk, service, comfortable rooms, and a welcoming staff

Good Location! Under Construction

Excellent staff .Need improvement

Breakfast

The hotel was more like a motel. The room was barely clean. The walls so thin you could hear the rooms next to you. I arrived late, exhausted from the drive otherwise I would have left! The room did not have curtains instead had a broken blind that did not keep any light out at all. There was a light outside that kept my room lit because of the blind. The pool was filled in with concrete. Not that I was there to swim but worth noting for others. I would not recommend and will never stay there again. Beyond disappointed with Holiday Inn IHG.

Bed was dirty and felt uncomfortable

Great stay. Quick checkin. Clean room. Hotel is under construction so you can see repairs to the outside but not too bad in appearance. There is no continental breakfast. There is a restaurant in the hotel where you pay for your food. There is an IHOP across the street and Cracker Barrel within close proximity and Waffle House not too far.

Rooms are clean but you can hear everything outside and that the neighbors do. Neighbor was yelling on speaker phone all night. We asked to switch rooms and was told hotel was completely full.

The worst stay of my life!!!!

Like most Holiday Inn Express hotels. Except this one wanted to charge for breakfast. I thought breakfast is included with this particular brand. The property was under construction that made getting around a bit difficult.

Poor maintenance, stained furniture and ongoing construction

They are renovating and making upgrades to the property, which is nice. Unfortunately, our room was so humid and moldy smelling that we didn’t end up staying the whole night. Our entire ceiling was covered in what looked like black mold.

We found at the time of check in that this holiday Inn was undergoing renovations. All windows were covered with plastics, with no outside view; we felt as if we were in prison. We made complaints to manager about that and the fact that had we known beforehand about renovations, we would never had booked this hotel. Manager cancelled our reservation. We suffered delays, inconvenience, frustration and dismay by the desk person and manager of Holiday Inn at Savannah, GA. A call was made to IHG and they made alternative reservation at other hotel.

The hotel and staff was descent. The hotel property is under construction kinda inconvenient but overall a nice hotel.