Our elevator got stuck a few minutes.few amenities.

Great hotel! Very clean! Modern! And the food at the market restaurant amazing!

Honestly, I thought this will be a great stay, we just finished hiking up acatenango, and my group and I wanted to unwind at a comfy hotel. Check in was great and quick and we got 'upgraded' to a higher floor - this is where the upgrade ended. Upon offloading our gear I hopped in the shower, only to realize that the shower had a SCORCHING HOT or freezing, nothing in between. Needless to say, the shower was uncomfortable, I somehow managed and avoided the stand up shower and used the tub which was an uncomfortable showering experience to say the least having to hold the shower head. When I finished showering, I was about to grab the towel, at which point I saw a clipped finger nail on the towel itself, I was absolutely disgusted, would have rather stayed up on Acatenango without shower than to wipe myself with that. I immediately called the front desk who sent someone that took about 20 minutes to get up there (both for the hot water and also for the towels). The gentleman did not even know that I complained about the nail trimming and simply brought more towels, he also had zero knowledge that I complained about the water temperature which was just frustrating. I am not one to write reviews, but the hotel decided to charge me almost $100 more than what I was expecting to pay for a one night stay for two rooms without at any point letting me know there will be an additional fee. I have tried to resolve it with the hotel, but they are not being helpful as of yet.

Just breakfast should be included

Una atención de altura otro nivel ame la ate

El desayuno estuvo espectacular, ¡felicitaciones! Sin embargo, fue una pena que no cuenten con servicio al aeropuerto. El personal del front desk simplemente me indicó que, por ser domingo, debía ver por mi cuenta cómo llegar. Lamentablemente, no percibí intención de ayudar. La alfombra de la habitacion no es de un hotel 4-5 estrellas.

Location

Beautiful hotel near the airport about 13 mins away . Also it’s a very party life around this area. Amazing breakfast and location.

We really enjoyed our stay and we loved that they had cigars and an excellent gift shop!

Amazing brunch and restaurant Blu incredible. Modern hotel, kind customer service, great experience.

Loved all the different restaurants onsite

Huge room and amazing breakfast!

100% recommended!!! The market buffet is a plus!

There was some broken glass by the pool

Rooms washer ready was 3 pm Club and pool close at 6 pm on Sundays not good Room didn’t have water not good

Staff, clean rooms, restaurants on site. Ability to get money exchange at reception desk.

Everything was good and we specially enjoy the breakfast buffet. The staff is very friendly and helpful

Loved it

We were first put on level 9 where we were above the Blu and the music was vibrating in our room. We called and asked to turn it down but they said it would go to midnight. We asked to change rooms so they gave us a room on 1508 which was better as we were watching TV but from 10 floors up we still heard the music until 1 am! I don’t understand why you would need the music so loud that it would travel 10 floors up. At least invest in putting sound proof ceilings why would you put all your guest through that loud music?

Love everything about the hotel it’s our second time staying there. We will be back again