Elevator

The hotel does not have a restaurant for lunch or dinner. The rooms do not have slippers. The rooms are very small. The rooms are not cleaned properly, just the minimum possible. Avoid this hotel.

Nice, comfy and spacious room. Light comp baked good and coffee provided! Safe, convenient. Friendly staff. Highly recommend!!!!

had a good time

Property was centrally located and staff were very friendly and helpful. Restaurant was not open yet so not sure of quality.

Nice stay but will consider other locations next time. No dressers or anywhere to put cloths and liked how previously the bar and restaurant was available to guests.

staff was friendly, although restaurant not in operation they offered pastry and coffee in the AM

Amazing service

Great front desk!

They are still renovating but the stay was wonderful.

The staff was wonderful. The location was convenient for us. Hotel was nice and quiet.

Room was clean, comfortable, and the staff was amazing

I was there last month and there were several days of fire alarm testing. So imagine my surprise when they were several more days of fire alarm testing. Also, the day I arrived, there was a water break outside so we couldn’t drink the tapwater. Not their fault But irritating. The people are so nice. The rooms are actually big enough to fit my grandchildren, stroller inside, but for the price this should be a lot more luxurious and beautiful.

Excellent location and such an attentive staff

We had such a wonderful stay a the W! The staff were wonderful, the hotel was clean and in a very convenient location for shopping or dining. Jose made our experience beyond enjoyable! He recommended some amazing places to eat & was so pleasant and helpful. Would definitely recommend and hope to go back again someday.

W Hotels never disappoint. This was our first time at the Union Square location, and everything was perfect. Attentive staff and a quiet, comfortable hotel. We hope to visit again soon!

The renovations to the property are amazing, the staff were fantastic, they accommodated all of our requests & we’re always there to greet us upon arrival/open doors for us. The floors require keycard access which helps the property feel more safe in NYC and union square is lovely! The restaurant is still closed for renovations and the bar, which was the only bummer! The design/aesthetics were lovely & provided toiletries were top notch!

Although bar and restaurant was under renovations this did not impact our stay. Staff was friendly and went out of their way for us throughout our stay. Room was very clean, bed was comfortable and amenities were wonderful. Even though our room faced the interior space and not much of a view, we didn’t mind this as we were out exploring and it was very quiet at night.

Nice room

A nice vibe, central location, recently renovated