Overall Ratings & Reviews Dragonfly Hotel Bury St Edmunds

Overall initial impression was good, Ordered for evening meal and waited an hour for the food although the restaurant wasn't busy. Breakfast both mornings seemed to have one waitress rushing everywhere, people waiting for buffet to be refilled, sausages, bacon , hash browns orange juice etc all brought by this single waitress. Our room wasn't serviced after tbe first night, so wehad get coffee, milk from reception. We paid as much for our stay here as other hotels, where the service in the rooms and restaurant was spot on. I hope this is a one off.

Lovely hotel, just the room had no main light so it was a bit dark, also the shower was nice apart for the temperature control, it was either cold or hot just couldn’t get a happy medium. Breakfast the next morning was really good.

Pros Friendly staff Clean room Good free car park inc EV charging Cons Room quite small, window small so not much light Restaurant menu very basic, usual burgers, pizza , fish n chips etc Didn’t look appealing so I ate elsewhere Breakfast was very basic, not much choice , no pastries and only one 2 slice toaster for the whole restaurant! This caused a back log and long wait. On check out, no ‘how was your room ? Questions, just thanks and goodbye which I get a lot in the hotels I stay in Not sure I would stay again, was just average

The bed was comfortable. Bathroom very clean. Carpet had a couple of sticky spots. Breakfast was excellent. The grass verges were littered with plastic bottles and old food wrappings. It was a bit windy and could possibly have come from full bins.

Well presented hotel with friendly staff, clean and comfortable rooms. very good selection at breakfast - ideal for a short stay.

,

Enjoyed staying there

Ok. Outside Bury. Yo get what you pay for

Lovely friendly hotel. Ideal for what we wanted. Would definitely recommend

Could have been a lot cleaner. Marks on sofa bed and smell of room all could be improved. Staff were great and very professional.

Disabled WC is not suitable for disabled persons. Ran out of selected food ordered & room cold

Was a bit unfriendly. Shower had mouldy seals. Lights in room ceiling was out. Heater wasn't working so had to use fan heater. Was noisy. Shame because it was nice and quiet other than that, despite the strong smell of drugs...room 322

Nice reasonable and easily accessible.

Roughly what you would expect. Room, service all OK. Various pizzas on the menu for dinner, but not available. Expensive ev charging. Rooms ridiculously hot for December. Breakfast not worth the price.

Second time we’ve stayed here. Very convenient hotel, tidy clean rooms and bathroom so no complaints.

It’s a nice, clean hotel and good value. However the breakfast seemed expensive if you purchase on the day. The staff were friendly but lacked a bit of professionalism. Maybe just inexperienced. The eating area is a bit clinical and unappealing. The entrance is around the back, next to the car park and therefore hard to find. It could be a great hotel if the restaurant was more luxurious and the entrance signposted.

Someone had stood outside my room smoking, ugh, and smelt in my room but i opened the window for a bit. Good night’s sleep, nice and warm.

relaxing stay

Just a two night stay to visit Bury's Xmas Markets, all good no problems and great breakfast!

It was a satisfactory night stay with nothing outstanding