Very tired rooms I’m need of a refurb. Overpriced food. Additional costs for the Spa not communicated to us upon arrival. Felt the hotel was trying to maximise our spend for very average food, facilities and service. They can’t charge a premium rate for such tired rooms so therefore try to make us spend a lot on overpriced food and hidden spa access costs. Many of the showers were also not working in the spa. We won’t be back

The only frustration we had was getting assistance from reservations in advance of our stay

Rooms are dated, stains on curtains, no fridge in the room, lightbulbs flickering, poor tv choices, carpet had warn holes. Restaurant was overpriced £20 for a cheeseburger. Menu was minimal and breakfast choices were limited. Spa was an extra charge of £10 per person. Happened to be in there during aqua aerobics where the speaker was dreadful and unpleasant to be in and the sauna was dirty.

Nice hotel with friendly, helpful staff. The breakfast and food in the restaurant was good and the facilities are very nice. I don’t agree with the extra charge to use the swimming pool though and feel this should be included in the room rate.

All the staff were excellent

Everything great, especially the restaurant food. Only issue was the breakfast coffee machines. As someone who likes coffee especially a cappuccino in the morning, the machines didn’t appear to be ‘bean to cup’ and the milk was not fresh. Sort out the coffee and my stay would have been excellent.

We went for a wedding and reception and the food and staff were lovely. Very attentive

Very nice hotel, friendly staff. Close to Vodafone HQ where I was working and Newbury town centre for restaurants. Room was spacious and comfortable, great bed.

Fantastic as always!

Super comfortable bed and great restaurant, with a fantastic wine list. £10 cost to access the spa wasn't obvious when booking

Very warm welcome from reception, room spacious and clean. Restaurant really focused on delivering good service. Dont be shy to let more personality come through via chat and smiles while in the restaurant, food fab quality. Breakfast good, eggs cooked well and quickly. Will most definitely return as value for money is great.

The hotel was absolutely perfect, for our needs. Thank you to all the staff for their help fullness . Looking forward to returning soon

Needs a refurb on the rooms by updating No uk plug socket by bed (round pin)!! No usb ports for charging Need dredging and brightening up. Walk in shower preferred A/c did not work at all, pumped warm air out at the lowest 16 degrees obviously faulty. Bed too soft, take a leaf out of premier inn beds by far more superior

Staff are very polite and helpful, and the restaurant and outside bar area do nice food and great cocktails. EV charging spaces is also a bonus.

Pleasant hotel, not on main road, has maintained its standards

Room was clean, air conned and spacious. Staff were super helpful

Ok but needs a refurbished a bit worn and no atmosphere

We had a suite and the size was excellent but the windows in both rooms were too small to let enough natural light in. Reception were great, the spa was excellent with plenty of beds round the pool. Breakfast was good apart from the fruit.

Room was in very good condition. The restaurant food was excellent.

Amazing hotel and spa but disappointed on checking out when i was charged £20 for using the spa. Apparently 3rd party sites charge £20. So i spent £130 on the room, £200 in the spa, £20 for early check-in and then an extra £20 because Hotels.com aant their cut. Pretty poor really