Overall Ratings & Reviews Dreamtel London Kensington

The hotel was near to museums.

The hotel was clean and the location was very good, close to underground, shops and restorants. I am not happy of the room we got as I have paid for Double superior room and the person form the hotel gave me a standard double. The excuse was that there isn't another bigger room, as other people did the check in earlier. The check in was starting from 2pm and we did the check in at 2ish pm. Basically they gave our room to someone else and then we ended in a standard room. The person didn't really care about the situation. I wasn't happy of this service. But the hotel is good and it is great value for the money.

The floor was cracked and creaked, there was no elevator, overall it was fine. Good customer service

Not the greatest stay.

Clean hotel with easy access to the tube and everything around London had a lovely stay. Only down side was the breakfast and the fact the lift wasn’t working so we had to carry our suitcase up 5 flights of stairs. Also decor abit dated.

Great locatio close to shoping restaurants and the subway friendly helpful staff

The girl at the front desk was not ver y helpful and looked like she didnt like her job. Rooms are small, no help if traveling with medicine that needs refrigerating, they dont have minifridge in rooms

A good convenient place to stay near services, trains and eateries.

Dreamtel is a very good place to stay, direct access from LHR airport, clean and quiet in a safe location. I have been coming since 2017. Fanny

Great location clean rooms friendly staff

Very convenient getting to the tube

Clean, comfortable and very close to Earl’s court station. We will definitely stay there again.

Would overall recommend this accommodation. Staff were very friendly

Clean, A/C, friendly, quiet, close to tube, and lots of restaurants

The hotel is under renovations and no hall for dining. They will deliver the food in your room and their rooms is very tiny, staff is not helpful and a but rude...im not going back this hotel

The hotel put us in a basement room crammed very small with low ceiling, my son and partner are both 6 ft tall, air conditioning very old and loud, and damp with blown walls. Transferred to new room with an unclean bath. Pubic hair found on floor and bath. No pillow liners. Air con again old couldn’t have it on it was too loud so room was hot and stuffy. Staff were very sombre and uninviting. We complained to the front desk about the air con and was met with a near aggressive response. Not their problem get on with it attitude. Generally the hotel looked old , tired and dated. So were the staff. Personally it was awful it was not an enjoyable experience. Did not have a good sleep. I would like to request a full refund. £136 for one night in a place like that is extortionate. I will not recommend this hotel. On leaving I asked for a complaint form and was told they did not have any not good practice. I hope that you look into this further. I have booked many a wonderful holiday and breaks with Expedia and was quite shocked you would have this hotel on your site. The hotel advertising is very misleading, and it doesn’t say that trains will start running from 5.00am right passed your bedroom. Kind regards, Sara Glenister

I stayed there in 2016 which was fantastic, this stay in 2024 I was disappointed. The rooms were uncomfortably small and the 3 choice breakfast was terrible that I couldn’t eat any of the 3 options Breakfast Menu attached The prices are ok, but not value for money

Nice hotel. I cant fault it

The room given had a flight of about 10 to steps down as you open the door to the room. Not ideal if you have luggage. Bathroom was moldy and wouldn't drain, and hair was floating out of the drain. Breakfast was horrible. It was billed as a complete breakfast and all that was available was dripped coffee, hard boiled eggs some defrosted pastries and augar loaded cereals. I stayed here 4x before and somethings have drastically changed for the worse. Not the same amenities. I felt bad for the front desk staff as they seemed to be dealing with a great deal of complaints.

I stayed there in 2016 which was fantastic, this stay in 2024 I was disappointed. The rooms were uncomfortably small and the 3 choice breakfast was terrible that I couldn’t eat any of the 3 options Breakfast Menu attached