9.4
Exceptional
From 417 reviews
Cleanliness

9.6

Room Comfort

9.4

Location

9.8

Service and Facilites

9.6

Traveler Reviews Hotel Jerome, Auberge Resorts Collection

Number of reviews per page
20
40
Top reviews
david
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Da best
Jake
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Beautiful hotel, great service, spacious rooms
Michael
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great service and location. All the staff make you feel at home. I love how dog friendly you are and hope you stay that way. Thx !
Ronald
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Hotel Jerome is always an excellent experience. The staff and the property are simply the best in Aspen. The historic and authentic building have all the best modern features one would expect in a 5 star property. There is no better staff or property in Aspen. Love this place!
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

excellent service, comfortable stay
robert
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Another great stay at Jerome. Service 10/10….pool and hot tub amenities were great
Michael
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

One jacuzzi didn’t work. In the past at night I would get special things Like a cookie or hot coco. That no longer happens. The maid would come way too early. Like 8 am. And wake me. The tea service in the room was great. The soda choice in the fridge was not enough. Only one ginger ale
Shadi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

We loved out stay in Jerome hotel. This is a beautiful iconic hotel and the staff were attentive and friendly. The atmosphere of the lobby and living room is warm and cozy. The only issue was that our room was facing the main street and we could hear cars and noise at night but overall we had a lovely time in the hotel.
Daniel
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Amazing staff on par with some of the best hotels in the world. Rooms are as expected in a top tier property.
Chad
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

This was possibly the most pleasant stay experience I have ever had. The staff at this location makes the experience wonderful from the moment you step onto the property. I have had the privilege of traveling quite extensively and the Hotel Jerome scores higher than almost every other location with their professionalism, service and hospitality.
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Stonewall J
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Everything was great!
Jason
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Service was outstanding. Our luggage got lost and they kept us informed and helped collect our luggage even after we checked out Great customer service. They went above and beyond
Juan
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Extremely nice Hotel and Staff
Paul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Enjoyed the dining, the staff were very friendly and helpful. The location is central Aspen so perfect for our visit.
Marsha
icon-Leisure
Leisure
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Be prepared to pay top dollar for everything. Only water was complementary. Other high end hotels in the area do not nickel and dime to the same extent. Trust me, I can afford to pay ridiculous prices but it does taint the experience.
Becky
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The staff was exceptionally kind and helpful.
Gil
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

The staff👍🙏
Soha
10.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Everything in Aspen is always great. You cannot go wrong with the food. However, they do not have late night deliveries in this town. Hotel Chan is decorated with the most beautiful taste. No detail has been overlooked. We really enjoyed our stay. And the breakfast was really amazing too. Five stars from me.
Harriet
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Checking out needs some care. They double billed however they were quick to fix it so thank you
Marisa
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Great hotel!!!
Number of reviews per page
20
40