The hotel is in a great location and nice lobby area, however the corridors and room are getting very tired and in need of a face-lift. The room was comfortable and a shower that was good and easy to operate (not always the case when using a new bathroom). Bed was comfortable and the room quiet. All in all a good stay but the place could do with some renovations.

I’m

Likes - location, room size and bed comfort, restaurant adjacent, elevators, illuminated bathroom mirror, blackout curtains, staff friendliness and service Areas for improvement - AC noisy, refrigerator was not cold enough Other comments - very close to Museum of Fine Arts, Sherbrooke Street walks were great, can be downtown e.g. Eaton Centre, Montreal Trust etc in 15 minutes walking and Ogilvy's very close.

R

Hotel in a really good location and close to a metro. Rooms are quite big and very clean. Good overall stay

Very nice hotel with a bathrobe and expresso in the room! I love my expresso in the morning before going out!

Gentillesse du personnel

Breakfast was $25 per person for stale muffins and a slightly warm pre made breakfast sandwich. Good thing there was a breakfast place around the corner. Staff was excellent but the room was small and expensive! Very loud air conditioner.

Everything was really good (with the exception of the peeling wallpaper in our hotel unit). Other than that, staff was kind and the hotel was very well decorated!

Clean room

Sens Hotel has a good location and comfortable rooms, but several issues affected our stay. The shower drain was clogged, causing water to pool while showering, and the conditioner dispenser was empty and had not been refilled. The elevator wait times were also incredibly long. We were traveling with a stroller and ended up carrying it down the stairs because waiting for the elevator took so long. We also had repeated problems with the room key cards. My parents’ cards wouldn’t work, requiring several trips to the lobby. In the end, the manager had to unlock the room with his master fob. The staff were helpful, but these maintenance and operational issues made the stay much less enjoyable.

*

Not sound proofed, terrible slow elevators. Staff are not friendly. Over priced - Montreal for you!

Valet took 30+ mins to bring up my car. There was also an instance when I had to wait 10-15 minutes in my car before I could even leave it at the valet parking area to be taken away because there were no spots in their designated area. Also, the floors in the room were dirty and the sink leaked. Staff at the front desk were friendly and professional.

The front desk were friendly but extremely slow in check in process. The rooms were spacious and clean . AC was cool. However we were 2 in the room and they only kept one bottle of water in the room and when called front desk to request additional bottles they kept saying please hold on 😅 which lasted forever. The valet parking as well took a looooooong time !

The hotel is in a good location and its close to the Metro and the universities. Staff were very friendly and ready to assist. I was pleasantly surprised by the size of the room. I would definitely stay a the Sens again.

Rooms were beautiful, clean and comfortable.

Will book again.

Our suite room was big, bright and beautiful! Shower and bed was great!!

Excellent location close to shops, restaurants, and markets. The staff were extremely friendly and helpful, and the room was clean and comfortable. The only drawback is that the hotel doesn’t have its own parking, so you have to use valet parking. Other than that, it was a great stay, and I would happily stay here again.