This is definitely not a 5 star hotel, after all stay of 1 week, a couple + 2 toddlers The good: food- the chef is working hard to keep the guests pleased, salt water pool, proximity to the beach The bad: the hotel is outdated. The rooms are very outdated and so is the maintenance- during shower the drain is overflowing and foul smell fills the bathroom(when I told it to the receptionist- the answer I got was that that’s the way the plumbing is and there is nothing to do about it), cleaning level is bad- I especially placed an empty cup under the table on day one and it was still there by the end of our stay, balcony had a wasp nest and nothing was done about it too. Absolutely no entertainment for kids, pictures of the hotel show a playground- IRL I would give them a tetanus shot after playing there- filthy and unmaintained. animation crew was non existent. Bottom line- Lower your expectations before going there, we definitely won’t be back.

Everything was good except some of the staff

Bathroom flooded every time you had a shower.

We arrived at the hotel and immediately they upgraded our room to a room with a private pool (very nice, but unfortunately not usable). Everything was perfect and appreciated. The food in the main room is excellent and with a wide selection, the chef is always there with a big smile. On the other hand, in the two restaurants, unfortunately, the food is not made on site, Just heats it up and serves it. It's a shame, because these are good quality products! Anyway, this is not a complaint, just sharing our feelings. We definitely recommend the place, and of course we will go back there soon!

Great stay, very friendly staff. Food and drinks very good. Plenty of space at the pool and sun loungers on the beach.

Hotel was really great but just lacked the extract something that would make it great. The rooms and facilities were reasonable but a little outdated. The entertainment was not great. after days the food was getting alittle repeatative. Great for a short break and total value for money.

Very nice hotel. The property is clean,not brand new, but they take care good. Food was good to excellent. For what we pay you cannot fight the food. And the cookingchef is a friendly and person with many joke in body :) Ouer room always clean and we have room with own pool, they take care all day and clean. The personal is very friendly, most we say thank you to Evi ouer servicelady in food, she so friendly. And big thank you to Julia, she always give us good information, where can drive to nice locations in Kreta. But all was very friendly in hotel. Only the cocktails near olive tree not tasted really good but in main bar he make always very good. We can say all in all excellent. If somebody want try we say must make Dear family K.

The only good thing about this hotel was the staff very friendly especially Soula in buffet. So the Room (343) yellowing sink and shower screen very noisy fridge. Public areas drab furniture needs updating food in buffet and snack bar barely warm usually cold! Drinks very weak! Spa had to pay extra for jucuzzi and steam room … really this is supposed to be 5 star!!! Entertainment involved making paper planes and seeing who’s flew further ! Karaoke! The one night there was a decent singer she finished at 10pm!!! I would struggle to rate this hotel 3 star.. in fact that’s being very generous

Plus points: Well laid-out hotel. Good spa service, including indoor heated spa pool, gym and jacuzzi for free. Staff were friendly and helpful. Food and drink plentiful. Lots of sun loungers. Optional organised sporting activities available like darts, table tennis, beach volleyball. Evening bar entertainment was good. Negatives: Sink blocked in our room. Showers flooded bathroom floor because of a huge gap between screen and wall. Bath water emptied back up out of drain onto bathroom floor! TV mainly in German with some French and Italian - no English. Food very "same-y" despite themed nights, with both hot and cold food not kept at correct temperature in buffet.

We stayed at Bella Beach in October for my partner’s 25th birthday and had a lovely time. The staff were very welcoming and accommodating from beginning to end. They gave us an upgrade on your welcome which made our experience at Bell Beach even more better. Thank you to Katerina (Reservations & Front Office Manager) who communicated back and forth with me before my stay to make sure my requests were met. There was entertainment during the day and evening but during the day entertainment were repetitive, so I think that could do with some adjustments to make overall experience better. We would like to especially thank Chef Pedro for making our dining experience much better! There were a few dishes which were mainly pork which my partner does not eat, therefore, Chef Pedro did his best to accommodate to my partners needs and made some dishes for him when required. Many thanks for that, because not many hotels like to cater to your needs. Overall, our stay was lovely and relaxing. We enjoyed it✨

The management and staff made this one of the most memorable experiences we have had in a hotel,the chef Petros was amazing his food some of the best we have had this accompanied by the wait staff Tonya,Evi,Manos and Soula who could not have been more helpful. Overseen by Mr Apostolos who runs such a great team my thanks to them all for making our stay such a great experience.

From check in to check out we were made welcome all the staff went over and above to make certain their guests were taken care of. The food was absolutely amazing and the chef made sure everyone knew what his creations contained. I have no doubts that we shall be returning to this wonderful place.

The Option to use the pool or go to the beach which was just crossing the road. The bars and restaurant gave options for dinning. The grounds are well looked after.

Very cute family-style resort. The staff was super nice, always smiling, and willing to help. Every day, we had chairs by the pool and the beach. Highly recommended for families. They also had activities during the day.

On arrival, we were greeted by friendly staff, and we were offered an upgrade to a room with private pool. It was very kind and it definitely made our stay much better, but... - the grass was cut in a way that the cut offs were left there, so every time one got in and out of the pool, grass got everywhere - there was no mat provided to dry/wipe feet before going inside - the bathtub and showerhead were incredibly old, dirty and broken. When I asked reception to sort it out I had the sense that I wasn't the first one with the problem, and the maintenance person did not replace the broken showerhead, just set it so that it sprayed water differently - playground has uneven flooring and no shade at all. - food was way below 5* standards. The buffet was huge but for children it was always spag bol every day, twice a day. Often there would be a meat with sauce (like a stew or a curry) but without rice. Desserts were never cold, so the filling in an eclair or a cheesecake were always lukewarm. Names of dishes and ingredient signs were patchy. - all inclusive cocktails: lol. Three tiny ice cubes sloshed into a cup of syrup based 'mojito' and instead of rum, they used a 'spirit mixer' (rum flavoured alcohol) Having said this, the hotel is on the beach, with free beds and cabanas. In the room the beds are comfortable and for the price I paid I am content with my choice, especially with the complimentary upgrade, and I would probably return (but definitely not on an AI basis).

Family vacation with a 4-year-old boy. The hotel staff is really friendly and definitely ok with kids being kids :).

As written in most of the comments, the hotel is fine. If you are not seeking for a luxurious place to stay but with good food and all inclusive drinks - it is just fine. The hotel is quite old, towel system is stupid but in general it is a good place to be for a fair price

A really nice hotel, with excellent food, big clean rooms, and friendly staff. Nice sandy beach, with some rock plates off to the side in the water, comfortable beach beds. When it’s full, beach beds are very difficult to find, both on the beach and around the pool. Pool, pool bar and beach bar close at 6PM (18h), with more than two hours of sunshine left to enjoy (in July). Spa service is excellent! I can strongly recommend massage therapist Nick! Not a lot to do for kids, and nightly entertainment is low key.

Stayed here end of July 2024, we had a room with a private pool it was lovely, staff friendly and really couldnt do enough, the private beach was lovely and literally right on the door step, food was really good too, we had a night flight the day we left, so i paid for a late checkout, unfortunately we were unable to stay in the same room but they organised another lovely room with a private pool that we could use until late evening, also provided some lovely fruit and wine on the house! Thank you Bella Beach we had a lovely holiday and will definitely return x

Amazing hotel, a lot of activities, nice food, the staff was very friendly and helpful.