Overall Ratings & Reviews Slaley Hall Hotel, Spa & Golf Resort

Excellent facilities set in lovely countryside.Lovely room,comfortable bed,and great food.All staff very friendly,and helpful.Thank you.

The location is peaceful but within easy reach of many tourist attractions in the area. The grounds, hotel and leisure facilities are all of a high quality. The focus during our stay was clearly on catering for golfing clients who monopolised the car park, bar and restaurants often to the detriment of other guests. There was a notable shortage of staff and although everyone was friendly and polite the waiting and supervisory staff appeared to be inexperienced in hospitality skills.

Hotel in need of a coat of paint. Very dark and unwelcome reception desk. Food in the Clarat Jug was nothing special with poor service

Excellent walks in the grounds

Hotel its self was ok nice and grand but could do with some work as it was quite run down in area's. Pool or the "spa" as it was called needed some maintenance lots of staining to the pool tiles and cracks to the rocks in the pool. Very overun it could maybe do with a limit on people allowed in at once. The main disappointment was the evening meal in the what looked like the fancy restaurant on site. The service was absolutely abysmal. We waited almost 20 minutes to order drinks which then took ans age to arrive. We then waited in total an hour for starter's to arrive. The starters were overpiced and under performed on taste and quality. It was £12.50 for 2 small squares of belly pork which were nothing special. The waiter came to clear the starters and asked if we would like deserts but we hadn't even got our main courses yet. We waited a while for mains and then were asked if we'd got them yet and then were asked what we'd ordered almost like the staff had no idea what was going on. Mains arrived and the waiter didnt even know what was on the plate. Mains were definitely on the plates and under a heat lamp as the mashed potatoes had a skin on top. Lamb was ok but again absolutely tiny in size for the price payed. I could have accepted small portions if the quality blew me away but unfortunately it was mediocre food at extortionate pricing. All in all a poor place and definitely wont be back unless serious changes are made to the whole venue and service.

Busy hotel…obviously a destination for groups of guys who want to drink and play golf. Restaurants and bars very busy, a bit rowdy. Restaurant bookings required, should’ve been emphasised at check in. This was the first time I’ve been turned away from a hotel restaurant with no attempt to find a solution other return at 9pm. Food was decent enough. Service a bit slow - don’t seem to have enough staff - staff were clearly working hard but so busy they can’t offer any personal touches such as checking in to see how food is etc Also booked a suite, but the images on hotels.com mainly reflect the upgrade suite options that were renovated in 2022. Suites are actually far more dated, bit disappointing but very spacious and clean

Wonderful engagement with all staff. Lovely pool too. Breakfast a delight.

Children’s pool times not as advertised on web.

Excellent Property nice and quiet, but little bit like a rabbit Warren, seemed to walk for ever to find our room. Food was excellent but service a little lacking the personal touch seemed to be a bit of a disconnect between the waitresses. Nice walks around the golf course, overall a nice quiet Easter Weekend will return.

Very slow check in 1 hour wait, 2 bottles of water for 3 people in the room and not enough tea bags, kids not allowed in pool after 10am, ordered a kids pizza and an adult's pizza came and charged on bill, breakfast quality was poor. Shame as it is a lovely hotel. Won't be back.

We stayed for one night. Whereas the price of golf was very reasonable we found that the spa options were quite expensive.

As expected

A very busy hotel. Golf resort and wellness spa.

The room was beautifully clean and spacious. The bed was harder than usual. The swimming area was fantastic, very busy on a sat we had to wait about 30 mins. Sunday the spa was very quiet which was great! The restaurant was a disappointment, ordered lamb pie and it was pure fat. It took an hour to arrive so the offer to cook another meal was not an option I wanted to take as I was past being hungry. The pub restaurant down stairs was grubby and unclean, it put us off eating there. There were many rooms to have a drink, perhaps some board games in these rooms would be a good idea. The breakfast was lovely, really enjoyed it. I would return again but not dine in. It is worth a visit just for the spa experience, maybe not on a sat but definitely on a sunday.

We booked 2 rooms .our room the shower tap broke off in my hand meaning we couldn’t switch the water off making us over an hour and a half late for evening meal as we had to change rooms meaning we had to pack and in pack again . Our friends room the tv didn’t work and they had no Bose music station as advertised . Breakfast none off the coffee stations were working no muffins left. All in all a very poor experience and we reported this to reception on check out but the were just not interested and didn’t even apologise .

It was lovely and relaxing. The spa was busy on the Friday and the hot tub is far too small for the amount of guests but overall the staff are friendly, rooms are large, resturant food was lovely and service was great. The claret jug pub food wasn’t so good and although the waitress was lovely and tried her hardest the food let this place down! The hotel is large with multiple paces to relax and have a drink. We would certainly return but not on a weekend and we wouldn’t eat at the pub.

Service was good and the room was perfect. It was extremely busy which meant use of the pool/spa/sauna wasn’t great. On departure extra charges were added to the bill for early check in ( which we were not made aware of) and a romantic gesture package which came up as more expensive than requested. These charges were dropped however.

A bit dissapointed

Excellent property in love with ambience, golf course and activities, breakfast was amazing as well definitely going back

Parking was far from hotel and a little inconvenient as we had several suitcases. Bar was great and so was their menu - ate dinner in dining room which was very disappointing. "Crispy" pork belly was under cooked and all fat and no meat.