Staff were friendly amd helpful. The room was great, extra spacious and clean. Location was conveniently located across from the train station downtown. That being said, that comes with outside noise and we had two uncomfortable interactions with some unhoused individuals. The last night we were there a non profit had set up outside the hotel with sleeping bags and other items for the unhoused. Next time , I would stay at one of their hotels further outside of downtown town for a quieter experience. Overall the hotel itself and staff were wonderful.