The staff are all very helpful. For those of us Americans who do not speak Spanish, the staff is bilingual. Kathie, the front desk manager who signed us in, is an ex-pat and was helpful in directing us to various sites and activities. The location is good. It is on a side street just off the main street through Granada. Made it easy to find restaurants and shopping. The hotel is very quiet and the bed was very comfortable. The breakfast was adequate but not elaborate. My only complaint is that the chairs at the dining tables are padded and designed more as lounge chairs than dining chairs. Otherwise, a great stay. Would highly recommend it.