Overall Ratings & Reviews ibis Aix-en-Provence

Excellent service by all staff, friendly and kind. Restaurant is nice and food was good. Even though the location seems a bit remote from the centre of town, it is not and a short walk brings you to two cafés. Lots of parking outside the green exclusion zone and very pleasant grounds. About a half hour pleasant walk to the old city and less to the Mazarin neighborhood.

Its ok, clean and basic, what you would expect for the price.

Good hotel for a one night stop over, lots of parking, quiet area. Room was clean and modern, not spacious but bed was very comfortable. A pleasant area to sit outside in the evening for a drink downstairs. Breakfast was good, lots of choice.

Short drive to the center of town and a very good value.

Ok

Pleasant staff. Clean and spacious rooms. Rooms got everything one needs for a short quiet stay. The swimming pool is an added bonus. Location ideal for visiting Aix centre as bus 8 stop next to the hotel takes you to Aix in about 15 minutes

Room okay, facilities okay and staff seemed friendly. Only thing was food available from seven pm and wasn’t told food available earlier at bar. Went down after 7pm with kids and the plat du jour was a filet dorade fish dish that I didn’t think kids would cope with, looked at pizza on a bar menu and told no as it was now restaurant service. The menu I saw in the lift was quite fancy stuff and ended up me and kids didn’t get anything to eat. Nearest McDonald’s was ‘Mcdrive’ only at that time and my spoken French nowhere good enough to verbally order. If I’d known to order pizza before 7 I would have done and my own fault for not asking enough questions after a long drive. So, ask if you’ve kids in tow ask the menu options so you don’t get caught out. We skipped our paid for breakfast next morning as didn’t seem any point in bothering after not getting to eat previous night.

The staff were super helpful and nice, the cafeteria was adequate, breakfast was really excellent but the nicest thing was the large park like garden to sit out in. We did not use the pool. Sadly the outdoor chess set was missing a number of pieces. you would think management would notice.

The staff was very kind but it was not very clean.

Overall excellent for our one night stay. Nice garden and pool. Beside the bus terminus to city centre. Good parking Perfect for our stay. Would stay again

Best night sleep in 3 weeks. The bed and pillows are perfect. Wonderful staff, courteous, friendly, professional.

Breakfast was good. Room was clean

I was disappointed with this hotel. The room did not have a safe, nor did the people at the front desk have access to a safe. The hotel did not have ironing boards and the iron they had stained my shirt. Nor were there any laundry facilities at the hotel. The people at the front desk were all very young and could not make recommendations about places to eat or about travel options to the airport/Marseille.

Great hotel for visiting Aix-en-Provence. The bus station next to the hotel is very nice. Rooms are clean and comfortable. The staff are friendly and helpful. Free parking is a plus. Would definitely stay again.

Great stay in Aix that was affordable and also nice area to stay with a close walk to the city.

Clean and comfortable. Slept well. The staff was excellent, very helpful in answering questions. Very close to bus line into city. Would recommend.

The hotel is great for a business stay, it has the needed requirement but not more. The restaurant is great but with limited choice. The breakfast has a lot of choices. The room was quiet and fully equipped.

Staff were disorganized from the start of our stay. After check-in we decided to take a short nap before an evening out. About 20 minutes into the nap and we were awoken when another family entered our room. They had been issued a key and ch caked-into the same room as us! A few minutes later that family returned with one of the front desk employees to our room. The IBIS employee was very rude and she told us that we were in the wrong room-when she was the person that had issued us the room key at check-in. It was a horrible experience that was made worse by the fact that neither the employee nor her manager ever apologized to us for their mistake, our privacy being violated, nor for the rudeness we experienced from staff. Furthermore, the facilities are antiquated and housekeeping was very poor.

The hotel is in poor condition.

Pros: Clean, stylish, convenient (right next to the motorway, easy checking in and out, English-speaking staff). Good breakfast buffet with French and American breakfast items. Clean room/bathroom. Average: Small rooms (typical of French hotels at this rate). No way to make hot water in the morning (again, very typical). Cons: Not many restaurants and such since it is on the far side of the town. Very little amenities -- only one towel per guest, no lotion, etc. No iron/ironing board.