Microtel Inn & Suites by Wyndham Gatlinburg

Explore Microtel Inn & Suites by Wyndham Gatlinburg
6.6
Pleasant
From 951 reviews
Cleanliness

6.0

Room Comfort

6.8

Service and Facilites

7.0

Traveler Reviews Microtel Inn & Suites by Wyndham Gatlinburg

Number of reviews per page
20
40
Top reviews
Shyanna
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Close walk to everything
Anthony
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Booked a suite two bathrooms only one shower worked, Sofa bed sheets were not changed. Check in person was not welcoming. Upside never needed to drive to main action on strip less than a block away.
Sandip
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Okey!
Peyton
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The Microtel worked for the 2 day stay we had there. The room was so small, there was hardly any space for a standard suitcase. But that was expected. The room itself was clean, but could use a lot of updates. As for the carpet in the hallways, it definitely needs to go. The stairs outside of the rooms are horrible. They’re crumbling and actually are dangerous. My husband and myself tripped twice. The location is wonderful, as it’s so close to the strip. Wish there was a nice outside area to sit though at the hotel. The price was good for what you’re getting.
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Edward
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff lacks as they are not really there to work. The hallways definitely could use a cleaning on the carpets. My room was clean as it was a newer updated room. Very safe and near downtown.
Edward
icon-Leisure
Leisure
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The property could definitely use a good scrubbing on the carpets in the hallways. It was a safe and clean place in your room as they are updated. Just not sure that the workers care about their jobs at the front desk they should be a little more friendly. But the stay was nice as it was just the a couple nights and close to downtown.
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Ira
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was clean and comfy but there should be a coffee maker in room. Had to go from 3rd floor to first to get a cup.
Stephanie
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel needs upgrades and the rooms could feel cleaner. But the rooms were okay, but I know you get what you pay for, and the room was very affordable, it was a great location, and free parking. The best part of the hotel was the front desk lady Brazique C. She was so friendly, kind and helpful. She made it worth our stay there.
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Debbie
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Ok for the money
Jennifer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was good for price.
Nancy
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Place was dirty, fridge and microwave stacked on top of each other. Drawers had dead bugs in them. The AC unit was dirty. Thankfully we only stayed one night
Melody
icon-Leisure
Leisure
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The property is in a very close location but is in desperate need of renovation and cleaning.
JENNIFER
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This place is adequate and provided us with a safe place to stay. The queen-bed rooms are TINY, and there is no drawer space, only open shelves. Our bathroom was clean, and overall the room was clean. The carpets in the hallways were disgusting and in bad need of replacing. There was duct tape in spots that had been worn bare. There was a spill (maybe ice cream) on the window sill in the stairway that had attracted ants. That spill was there when we arrived, and still there when we left 3 days later. Staff was neither friendly nor rude, they were just there. The breakfast is a joke. If you don't like cereal or yogurt, you are out of luck. Overall, it wasn't horrible, you get what you pay for. But this property needs some serious work. I seriously doubt we will be staying here when we come back next year.
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Thaw
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Food from fridge in the room ( locked when we were away in the day time ) stolen by room service. Dirty facilities and most of the staff unprofessional.
Amy
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Employees couldn't be bothered to cone to work. Stood in an empty lobby for over an hour waiting to check in. When an employee did arrive she needed to finish her text before she helped me then gave me attitude because I requested to have our room changed due to a broken tv in our original room. Again she need to finish her text before she would change my room.
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Luis E
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Por el precio está bien pero le falta un poco mas de limpieza. Pequeño pero comodo.
Nova
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It was supposed to be paid for We had pay again when we got there something to do with the debit card not very happy
Adam
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Rooms were clean and comfortable. Excellent location to walk to most attractions.
Dave
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good
Luciana Rosa
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The only redeeming feature is the hotel’s location, right in the city’s downtown. Rooms are awfully small and all furniture is old and worn out. If this hotel was ever renovated, it must have been at least 30 years ago. The breakfast options are a joke, the room where it’s served is extremely small (only 4 tables!) and uninviting.The cleaning is, to put it nicely, questionable. My advice would be to stay somewhere else!
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