Overall Ratings & Reviews Best Western Plus Vermilion River Inn & Suites

You can definitely tell this is a pretty old building but it is still not bad. Couldn’t get in our room until after 3, went and had a late lunch and it was ready when we got back. Had a few breakfast choices but it wasn’t kept up with very well. The few hot options were cold. Except for the make your own pancakes. They were good.

Ok

Convenient to university and local Establishments

The hotel had fowl odor in it almost burnt smelling.

I enjoyed my stay there because the staff was very friendly and the hotel was clean

I cancelled this booking online, but for some reason, they say they didn't get it. I was charged for the first night stay even though I cancelled it. I didn't stay there so I am unable to attest to anything else about it. Thank-you, Jennifer Moon

Wry nice place

It was a good hotel for the price and it wasn't far from the university. We would stay again .

The only thing missing was a pool or somewhere where parents can enjoy with their kids like a game room.

This hotel left a lot to be desired, and was nothing like the pictures. Pros -the front desk receptionist was nice when we checked in around 10pm - The cont. breakfast was okay. Cons -the hallway and our room smelled of cigarette smoke. (Thought it was a non smoking hotel. Atleast that’s what the front desk told us ) -we could only use 1 of 3 towels in our room because the other two smelled so bad of old stale cigarettes. -housekeeping started vacuuming the hallways before 9am, and their kids were running up and down the hallways while they cleaned. -the rusty screw maintenance left on our bathroom counter was a nice surprise. -the stained carpet that was pulling up from the floor just gave the room a “dirty” feeling. I would have said something to the morning front desk receptionist, but she hardly acknowledged us upon check out. She did not even ask how our stay was.

Customer service was good

Business trip locally. Room was in good shape with a hot tub. For the price it was a good value. The breakfast was very basic.

The rooms ac didn’t work properly, it couldn’t keep up with the size of the room so it was hot in room. When I brought it up to front desk. He told me to check back in 20 mins. Waited. Went back to front desk, guy told me there was nothing he could do that they were completely booked. And service couldn’t go out till the following morning. Then he said if I just unplugged the unit it would be just normal temperature of the building. It was then I realized, the person I was speaking to, either thought I was an idiot or he was a complete idiot to think that unplugging the ac unit would fix the rooms cooling issue and went back to my room to explain to my very understanding girlfriend that we were going to have to be uncomfortable for the rest of the night. Do not recommend staying here unless you enjoy sweating in you sleep.

The room was good, the front desk ( ladies)& breakfast was too. The only problem I had was that there was too many Filipinos. They were hanging around in the front outside area smoking. There were about 10-15 playing basketball in the back parking area and they were just hanging around The pool. it was a little uncomfortable to go & enjoy the pool with those men hanging around there. I understand they paid too but I had to share this how I felt.

Breakfast bad

They are amazing and wonderful. Thank you for the stay.

Very clean, had a great stay.

Roaches

Spacious and clean

Clean quiet and updated. Looked great. Employees were wonderful.