Overall Ratings & Reviews Das Alpenhaus Kaprun

Great place, close to lifts, very good service

I was given the worst room in the When I asked them to change my room, they excused themselves by saying that the hotel was fully booked and that I had another room for another guest. This is disgusting discrimination. I will not repeat the experience. They ruined my vacation.

Need more enhancement in the rooms.. but overall the place is wonderful.

Amazing property; great buffet for breakfast and dinner; awesome pool and Spa, excellent staff, perfect location! We will be back!!!

We actually hoped to stay in Zell am See, but this location in Kaprun turned out to be a better choice. The hotel is in a great location and the food served for meals was a gourmet experience. We greatly enjoyed our stay here.

Cozy room, comfy bed, all clean. The staff is super friendly, the food is delicious with many options and we would stay here 100 times over! Highly recommend! And the SPAAAA! Will have you so refreshed! Definitely get a massage and facial! Also many sauna/steam room options! Love it!

I have been coming to Kaprun for over 25 years but this is the first time I have stayed at this hotel. I absolutely loved it and will definitely be back.

Great location, facilities and food

Nice place. Comfortable.

This hotel is amazing and the staff are just as attentive, kind and accommodating. A few staff members to name *Dining Staff* Prasanth Juan Alexis Nadja Hrvoje Ronny *Reception Staff* Martina Mahmoud Sorry, didnt catch everyones names but i cant think of a single staff member who didnt help, greet or simply make us comfortable throughout out stay. I went on a activity lumbered itinerary with my 2 sisters, the hotel gave us summer cards which include bus transport and so many different activities which are free! I was amazed and saved so much not having to pay, such a helpful touch from Das Alpenhaus hotel. We appreciate all your kind service and will be not only recommending you to others but also paying another visit in winter season ourselves! Look forward to staying with you wonderful people again! Thank you!

The staff were very friendly, breakfast buffet was fabulous and rooms were very clean.

We had a lovely stay as a group. The rooms were comfortable and clean, the food was excellent, and it was 2 minutes walk to the ski lifts.

This hotel is located directly on Kaprun centre and you can reach the slopes within 350 meters from hotel. This is the biggest advantage of your winter holiday. The hotel is very well equipped with beautiful spa area divided to adults only and family area. They have also big size swimming pool with jacuzzi. Breakfast and dinner is slightly above average. But for us was the service of all members of staff that were are very friendly and helpful.

We reserved one night, and after being at the hotel we've added another night since we were very satisfied. Clean and nice hotel.

Clean , comfortable, save and very friendly staff Location is very good in the center

Receptionist was very rude, her machine didn’t work to hold the money and her altitude was very bad, it took more than 30 minutes to get the check in over with. Parking costs 12 euros a day which was not mentioned in the booking details. We stayed for 5 days and The restaurant staff was rude most of the time. There is no AC in the hotel and it was extremely hot during the day

We had a fantastic stay at the Alpenhaus in November 2021, the welcome, the levels of service, the food, the bedrooms....all were fantastic and we had no cause to complain about any of those aspects. Had a room with a balcony with gorgeous views of the Kitzsteinhorn (when the mist allowed). The spa/pool areas were also really good, and included in the hotel rates (no need to visit the Tauern Spa elsewhere in town - which is great, albeit expensive). Wouldn't hesitate to return, hopefully soon :-)

It was terrible stay not clean at all dirty pillows

Amazing atmosphere, great service. Good to relax

Great place, hotel staff super friendly, great stay!!