Our stay was a mixed experience. The highlight was definitely the receptionist, who was incredibly friendly, knowledgeable, and genuinely helpful. She made us feel welcome from the moment we arrived and did her best to ensure we had everything we needed. Unfortunately, the rest of the experience didn’t live up to that excellent first impression. The hotel is in need of significant updates and better maintenance. When we checked in, there was a water spill in the reception area that remained there throughout the day, which didn’t create a great first impression. Our room had an unpleasant odor, and although the bathroom appeared to be newly renovated and was clean, the towels also had a noticeable smell. In addition, the room was quite warm, making it less comfortable than expected. The outstanding service at the front desk deserves recognition, but the hotel itself has considerable room for improvement to match the quality of its staff. Avignion as a town is impressive and magical.

Absolutely fabulous location! And every person on the staff was friendly and helpful. We could see the Popes Palace out our window and it was within a stones throw. We were very happy we chose this hotel.

Oddly, there wasn’t a waste basket anywhere in the room or bathroom. The hotel is in an excellent location, and the air conditioning works quite well. For Americans, the bathroom was small and could have used counter space. Staff was incredibly helpful!

Excellent location, breakfast, room and air conditioning. Wonderful value for the cost!

Everything was excellent from reception service to cleanliness, location and buffet breakfast. However, we did miss having small wash towels in the bathroom. We enjoyed our stay there.

Great bed ok breakfast, the rest not great for the cost!

Affordable hotel in great central location. Excellent choice for Avignon visitors. Room was comfortable, shower and bathroom were above average, and the staff was accommodating and friendly.

only issue I found was that the shower temp fluctuated at times.... no fan in the toilet room

location and great breakfast

Hôtel idéalement situé dans la magnifique ville d’Avignon. Un merci tout spécial à Stéphanie pour nous avoir sélectionné une superbe chambre, et pour tous ses précieux conseils en terme de restaurants et d’activités à faire!

Nicely situated hotel with a friendly and helpful staff.

Le personnel est accueillant et souriant, ce qui rend le séjour agréable. En revanche, l’hôtel est un peu vieillissant, notamment la chambre 604. On remarque des traces sur les murs et sur la porte des WC. De plus, le lavabo de la salle d’eau était bouché. Un rafraîchissement des chambres et une meilleure attention à l’entretien seraient appréciables.

The room was clean, the front desk service staff were very friendly and helpful, and I appreciated the welcome fruit & muffin plate that was offered in my room!

Breakfast was excellent. The location of the hotel was excellent too. But, it is necessary to inform the guests that it is not easy to bring the luggage to the hotel individually. in my case, police officers gladly helped me to drive to the hotel.

Lovely location

Stephanie at the reception was terrific, she was so helpful in assisting us with our final estatement,

The friendliest staff! Nothing is too much, and they are just marvellous. Bed: good bed, linen etc as at Mercure - the room looks as though it may be halfway through refurb Bath: good strong rain shower, separate toilet in a v small room which was unusual Breakfast: good continental range

Great facility and great location.

Idéalement placé

No