Cute corner room with a sweet view. However, heat was hard to regulate.

I am writing to express my disappointment regarding the handling of my recent booking at Ibis Strasbourg (scheduled for October 4–6). I cancelled the reservation by calling the hotel and then hotel.com on September 30th, a full three days in advance. I spoke with both the hotel directly and Hotels.com customer service at the time, and was assured by both parties that the message would be conveyed, the booking cancelled, and a full refund issued. However, despite following all procedures and receiving confirmation that the cancellation request was communicated, I was later informed via email that my refund was denied. This outcome is extremely frustrating, especially given that I have been a Hotels.com member for over 15 years and have always trusted your platform for reliable service. While I understand if a small cancellation fee applies, denying the full $175 refund is unreasonable under these circumstances. I request that you review this case and issue either a full or partial refund, or at the very least, a Hotels.com credit for the amount. I have always preferred Hotels.com for its convenience and customer focus, but experiences like this make me reconsider and explore alternatives such as Airbnb, Marriott, or Hilton, which offer more flexible refund policies and loyalty benefits. Thank you for your attention to this matter. I hope for a fair resolution soon. Sincerely, Gopal

Séjour très agréable, chambres grandes et confortables, très propre, le tout pour un petit prix

Breakfast chose and cost.

Overall a good experience. The room was clean, the hotel was clean, the staff were very friendly. The cafeteria was really good.

Restaurant closed on a Saturday evening.

Good hotel not far from motorway and quiet easy parking

great staff. room needs some work with carpeting and walls

The hotel is a budget friendly hotel. It is located in nice area

Great choice for a foray info Salsbourg. Good parking, easy to find. Nice room

We had a lovely stay here, with friendly staff, modern look reception and a nice room. Perfect for a one-night layover.

Hotel bar / waiter staff not very helpful, they were more interested in attending their friends that were obviously supplied with free alcohol, as we turned up at 11pm we asked if it was possible to eat at the restaurant and were rightly told that the restaurant was shut. After going into the room and seeing the 24hr food menu we asked for a cheese and ham toastie and were told that there was no bread but that we could have a croque Monsieur. 10 minutes later we were told that we could not have that either! And that the only thing left was a bruschetta which we were showed still frozen. as we were hungry we accepted however this was discusting and an absolute ripoff for the 9 Euro's each, the wine was also discusting we were informed to have as what we asked for they did not have, this was half a bottle for 12 Euro's! Chateau Valoussiere Blank!!! Not nice to say the least!!!!!!!!!

Very basic hotel, tiny rooms, and unhelpful front desk staff. Only good for sleeping on a road trip, not for more than 12 hours!

If you wanna stay in the hotel just to sleep the hotel is ok. Room is small but bed was very confortable. Staff has lots of difficult to speak English. There was no chanels in English in the TV.

LA

Equipe da recepção muito educada. MAS 4 noites e não arrumaram o quarto nenhum dia, mesmo pedindo. Quarto gelado mesmo tendo pwdido parar arrumar o aquecimento. Arrumadeira abriu a porta, não arrumaou e deixou porta aberta o dia todo

La calefacción estaba muy alta y no había posibilidad de bajarla (el mando no funcionaba), sólo podía apagarse solicitándolo en recepción. En un momento dejó de funcionar la luz mediante las tarjetas de acceso a la habitación, tuvo que venir un técnico y conectar la electricidad de forma directa. La lámpara general de la habitación no funcionaba, el mismo técnico tuvo que cambiarla. Dejamos el cartel para la limpieza de la habitación, pero al regresar estaba todo igual. Tuvimos que solicitar la limpieza en la recepción al día siguiente y entonces lo hicieron.

Le bruit de l'aération nous a empêché de dormir toute la nuits. C'était insupportable on est venue ce reposer cela na pas été le cas j'espère que cela sera pris en compte pour vos prochains client chambre 313 .merci

Chambre rempli de blatte

Rápido llegar al centro en taxi