Hôtel Mercure Carcassonne la Cite

Explore Hôtel Mercure Carcassonne la Cite
9.2
Exceptional
From 366 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.4

Traveler Reviews Hôtel Mercure Carcassonne la Cite

Number of reviews per page
20
40
Top reviews
Arthur
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Good value hotel with very helpful and nice staff. Good value and decent range for buffet breakfast
Andrzej
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It wasn’t a 4 star hotel experience. It can be seen like it from the way is advertised and looks on pic. The room was small, no proper mugs for coffee in the room just paper one ( no milk sachets provided either which with the amount of English tourists visiting ( drinking tea with milk ) is kind a strange). Cleaning issue in the bathroom especially around the edges of the shower. Room was not cleaned one day at all. Second day cleaned only partially ( bed was made but bin not emptied and dirty cups left on table not cleaned ). Staff were friendly but unfortunately not all of them speak English. Breakfast was good but poor selection of coffees ( no cappuccino or latte ) just basic one. You can definitely find better options for 4 star hotels in similar locations.
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Jerome
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Rooms were clean and very functional. Air conditioning worked perfectly well. Checking was quick and efficient no unexpected issues at all Staff very helpfull. Breakfast quite nice for the value. Very clean I wish we had another day to enjoy the pool and outside areas it looked very inviting.
bachar
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Très bien
Deborah
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Room was clean, breakfast was great (apart from the pod coffee machine not working very well), late check out at 12.00 was really helpful and staff were really friendly at the reception desk and at breakfast. The pool wasn’t open which was a shame as it was 26 degrees whilst we were there. I would definitely stay there again as it was so close to the medieval city.
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nicholas
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Great friendly staff,good restaurant.
Jose Mariano
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

.
hussein
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The staff were great and location is very good
Lynn
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Clean room , lovely friendly staff, walkable to the city
Jeffrey
icon-with Partner
with Partner
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Our room with spacious and the staff was just super.
Luis
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Didn’t have breakfast during my stay. Room was standard. Staff, was nice. Well located, walking distance from the citè.
David
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Great hotel with a marvelous location! Easy walking distance from the Cité!
Thomas
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Great location, clean facility, friendly staff.
Andrew
icon-with Partner
with Partner
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

We stayed one night here lovely hotel great location near the old medieval part of Carrcassone
Alann
icon-with Partner
with Partner
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Make sure to make a reservation for dinner early. Beautiful grounds. Charming staff. Easy parking. Walkable to castle.
Rhonda
icon-Leisure
Leisure
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Lovely room, lovely hotel. Walking distance from the Medieval city. We really enjoyed the “American breakfast”with eggs, bacon, fruit and yogurt, plus all of the French sweet breads. Wish we had more time to stay at this lovely hotel!
Chris
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Great hotel, good rooms, ideal location for Carcassone visit as only a 5 min walk to the entrance of the walled city.
William
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Lovely quiet hotel just yards from the battlements of Carcassonne. Plenty of secure parking.
Valerie
icon-Leisure
Leisure
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Location is great. Convenient to the cite Breakfast was excellent. Staff friendly and helpful. Would stay again
Pedro
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Excellent
Number of reviews per page
20
40