Overall Ratings & Reviews Best Western Kilima Hotel

Pleasant stay, short walk into the city…but regular buses to the centre available. Comfortable traditional hotel, friendly staff. Good sized rooms.

It was fine. Don’t expect anything too fancy, but the price is reflective of the quality of the property. They need to be fairer with their check-in deadline of 10pm. I arrived 15 minutes before this and the front desk staff member said she was about to lock up!

All i can say is i can't fault a thing very nice people helpful and go out ouf there way to help you i will definitely stay here again every time i visit york

Staff are lovely and friendly but the overall condition of the place is seriously lacking. Also charging guests £10 to use the building site at the premises to park their cars is just penny pinching. No hair conditioner provided so couldn’t wash my hair. Really wasn’t worth the £175 for the night if I’m honest. I get it’s an old building but I’ve stayed at old hotels in the past and they’ve been kept in better condition. Creaky bed, creaky floorboards and when husband used the shower, it wouldn’t turn off. Like I say, the staff are really lovely but I won’t be back in a hurry.

I enjoyed the stay, particularly use of a drcent sized pool and a steam room. Cooked breakfast was excellent. Staff were warm and welcoming. The hotel itself is a little dated and could do with a sympathetic makeover of the decor. It is located about 25 - 30 minutes walk to the city centre, but there is a bus service from just opposite.

Staff were fabulous, friendly and extremly helpful. Part of the hotel needs an upgrade or refresh but otherwise very convenient.

Brilliant

Really enjoyed my brief stay. Hotel has charm and character. Staff were brilliant: friendly, helpful, and made me feel very welcome. Room was well-equipped and clean. Hotel was quiet at night. Situated in comvenient location for railway station and city centre.

Staff very friendly,hotel in dire need of refurbishment, car park like a building site.They do have a nice swimming pool but one wall needed re plastering.

Nice hotel on the outskirts of town not far from the train station. Quiet comfortable rooms. Great breakfast and pleasant staff. Perfect for a weekend while exploring York.

No welcome pack, no fridge, very uncomfortable pillows, no window with a view in bedroom so very dark. Very helpful host and friendly, lovely breakfast, good location for York central, rather surprised to be charged for car parking.

The floor was hugely squeaky - the planks under the carpet really need screwing down.

Close to racecourse, reasonably priced.

Good location and excellent service from the nice German lady doing multiple jobs throughout the hotel.

Lovely hotel friendly helpful staff.

Staff very helpful and friendly- breakfast was great too. The hotel is welcoming and warm, decor is a little tired, but the rooms have character 😊

I bought this stay for my wife and mother in law. My wife’s room had a leak which wasn’t rectified meaning she couldn’t use the shower. The breakfast wast also poor quality and when mentioned to staff my wife was told “oh really”

Very friendly and attentive staff. Cleanliness is clearly a priority for this hotel. The hotel requires modernising especially in the older part of the property. It's a bit tired in places. The shower in my room was almost a trickle and in need of replacing. Overall I would recommend staying here.

Perfect service, lady on the check in was lovely, polite with good manners . Explain me everything, show me the room.