Unhelpful staff on arrival as the parking was full and a long walk in 40dc heat from the public parking. Very tired rooms, broken AC that was reported but never fixed. Broken toilet seat. Lights not working. Its a 2 star hotel not 4. Ordered food at pool bar and it took 2 hours to arrive. Good location and pool. No customer service. Wouldn't stay again.

Dirty pool and rude staff in general. Over crowded hotel

We stayed in a spacious family room for 9 nights. It was nice to have space for 4 people. The room was cleaned daily and was spotless. The maids do an excellent job. The hotel has a traditional Spanish feel to it which we liked. Lots of statues and a grand staircase next to reception. It’s light and spacious with lots of places to sit and watch the world go by. Breakfast was perfect. Lots of free tables and it was never crowded. Lots of options for cold and warm food. Everything replenished in good time so you don’t have to wait for anything. Several juices and coffee are offered as well as various types of milk inc lactose free and milkshakes. You can eat inside the restaurant or outside on a small terrace which was nice. A nice pool that is big enough to cool down in. Sun beds and recliner deck chairs around the pool. There are meals available for lunch at the poolside. Food and drink was fairly priced. The staff throughout the hotel are friendly and helpful. They work hard but always have time to be pleasant to the guests. The location is excellent. A shop and bar within a few hundred metres and the edge of Centro only a pleasant 10 minute walk. The city is buzzing both in the day and of an evening. The Alhambra is a 15-20 minute walk. Allow yourself a bit of extra time as it’s an uphill walk. If walking isn’t your thing, taxis are fairly priced and there is a small bus up to the Alhambra which is well worth a visit. Overall it was a fantastic experience.

The staff were incredibly unhelpful and made us feel that their treatment was influenced by prejudice toward my transgender child. The blind in our room broke, but staff left it unrepaired. As a result, I paid for a balcony that we were unable to use. When I raised the issue, I was told, “We don’t have the staff at weekends.” The food service was also awful. We placed our order at 1 p.m. and had to ask four times where it was. The entire restaurant appeared to be served before us, and I felt that staff were deliberately ignoring us because of their negative attitude toward my transgender child. Our food eventually arrived one hour and 20 minutes late.

Il y a un gros problème de stationnement dans le coin, et l'hôtel chrge 20 euros par jour.

The location is perfect . Your walking distance from the Alhambra and great tapas restaurants and shopping . The hotel has an excellent pool and restaurant. They were quick to fix an issues with our AC. The staff were super friendly and helpful. The breakfast was also nice with a wide variety of options .

The property was clean and in good condition. The location was okay, still a bit of a walk to downtown and sights. The pool was closed early considering how hot it was and didn't allow the kids much time to swim in the evening. The parking on the property was very minimal so plan to park about 1 km away and pay around 20 euros per day. The restaurant was good for the kids - they loved the pasta!

A friendly welcome from helpful staff helped us to enjoy our stay.

The building itself is a bit old but it’s well maintained and cleaned. The location is not too bad but a bit far from the central area on foot. Overall it was a nice stay.

Great staff, clean fresh bedroom, plenty of parking available, lovely pool. Breakfast ok, standard hot and cold buffet

Très bon accueil! Stationnement un peu cher 19 eur comparativement a 15 eur ailleurs

Good location with surrounding historical landmarks. Breakfast was okay Front desk Swimming pool was not clean

Good location around 20 mins walk from the old town. Room was a great size as was the balcony. It’s a quiet hotel and the bed was really comfy. Hotel staff were absolutely lovely. The pool area is stunning, there were plenty of loungers by the pool. The greenery made it feel extra special and even more relaxing. The hotel is a little bit dated in its decor but it was still nice. There was no kettle in the room and the shower was a little bit temperamental but we were only there for one night so didn’t raise it with the staff. All in all a great stay for visiting all the sites and well connected to transport links.

Great area, not far from Alhambra and a short drive from city center. The hotel was nice with good amenties. The lobby and common areas are more recently renovated and well decorated. But our room was older and some renovation would have made it look even better. Breakfast was also pretty good. Overall a good stay at a good price.

Good location

Definitely a 2-3 star hotel not what is advertised. All the amenities were not there the AC stopped working after 30 minutes, the water would change temperature from freezing to scolding hot in 5 minutes everything was so outdated and the location is far from everything. Not worth the price they advertise

Great location, great staff. Lovely room

The property was clean however there was a cockroach in the toilet 😳

Staff was very very good. We had an early bus so he packed us lot of breakfast which was very helpful. Breakfast had a lot of options to eat. Really enjoyed the stay

Front desk, housekeeping and restuarant staff all friendly and helpful. Pool and area around pool very well kept and nice atmosphere. Food at restaraunt was excellent and reasonably proxed. Breakfast Buffet was ok, other than cold eggs if any and limited fresh fruit, but nice selection of bakery goods.