Overall Ratings & Reviews Hotel Riu Palace Macao - Adults Only - All Inclusive

all

Beautiful resort, clean, staff is very attentive and the food is delicious!

Great place to stay I would

Well, let’s start with the front desk. My wife and I approached the front desk multiple times asking for help and got pushed away and redirected for somebody else to try to help us. For example, we asked about our shuttle ride back to the airport, which was included with our stay and they had no idea who we needed to talk to, very frustrating. Let’s move onto room service, the front desk gave us the number to call for room service and my wife ordered coffees to be delivered the next morning at 6 AM. She called down at 6:25 AM the next morning because our coffees hadn’t arrived and the gentleman basically said it was my wife’s fault for not specifying the number date although she said she was ordering it for the following morning at 6 AM. The following day we asked for the coffee to be delivered at 6 AM and it was delivered at 5:40 AM which got us both startled and out of bed earlier than we wanted. Just nothing but disappointment and unprofessional staff to take care of guests that are paying large sums of money to stay there. So now we’re moving onto not having water multiple days, mind you it was a short period of time with no water but still an inconvenience. The shower that was in our room had very low water pressure and took forever to get the soap out of our hair. We will never stay at another Rio ever again not just in Punta Cana, but anywhere, we were so disappointed in the customer service and just the overall attitude of the staff. Major disappointment!

The lobby staff could have been more welcoming. Seemed like we were an inconvenience to them. The pool area was beautiful but the staff could have been friendlier also. The buffet staff was very nice and welcoming unlike the rest of the staff. TheThe food was mediocre at best. My husband and I did not enjoy the steakhouse at all. The last night of our stay, we had no water in the shower. The last morning of our stay there was no hot water.

The service in general was awesome,food was great all around the place was wonderful,only one little problem with the showers in the room but everything else was good

i would never stay at this property again. the food was horrible. we had no wifi tv working phone or water to shower and NOTHING was done except lip service “oh we will work on it” for several days by inattentive smug blase lazy staff. will never recommend this place to anyone.

Beautiful place, magical. Excellent service

Food in the specialty restaurants weren't good, neither the cocktails

The staff was super friendly and helpful. We celebrated my husband 50 birthday. It was awesome

The rooms were kind of dirty and the showers weren’t very clean but the staff was so friendly and the property was beautiful. The steak house was delicious

My room was smelly the whole time. I used room spray open the patio door my perfume nothing worked. It smelled very moist like mildew.

Staff was very friendly although some did not understand English well. Food was average but did not consider folks with dietary needs, however you could always find something to eat. Asian and Italian specialty restaurants were excellent. Steakhouse was below average. Our room was freezing the first night and after having temperature adjusted it was damp for the rest of the stay. Pool and beach availability was very good. Overall a good experience and would recommend the resort.

Amazing

Great experience. Riu party was amazing.

A nice mix of spring breakers and not. Never got crazy but it was enjoyable! Staff is so helpful and friendly

Staff very friendly and hotel clean nice atmosphere

Had wonderful vacation, staff was very pleasant, entertainment 10 out of 10.

The property was beautiful! Staff was mostly friendly. Room was clean

Management and all staff went above and beyond to make me feel special. All poeple are super friendly and relax.