Best Western Premier Rockville Hotel & Suites

Explore Best Western Premier Rockville Hotel & Suites
8.6
Very Good
From 920 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

9.0

Traveler Reviews Best Western Premier Rockville Hotel & Suites

Number of reviews per page
20
40
Top reviews
John
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nuce
Kathy
icon-Business Family
Business Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice spacious room and quiet.
Brandee
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Terrible stay – would not recommend Our family reunion was ruined by this hotel. The entire place smelled awful—like old, sweaty shoes—and the rooms were no better. The elevator was broken, the air conditioning stopped working in our room, and instead of moving us, they gave us a fan. The bathroom door wouldn’t stay shut—we had to use a trash can to keep it closed. The breakfast was way overpriced for the poor quality. Multiple people in our group had similar complaints. Absolutely not worth the money.
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irina
icon-Business Family
Business Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The elevator did not work
Hailemariam
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very clean
Susan
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I’ve been staying here for 3 years monthly for work out of town . Staff is awesome. Breakfast is ok, pillows are not comfortable, bring your own
alisa
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Free breakfast and comfy bed but the elevators weren’t working
Arisa
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Elevator was broken, ice machine was out of service, not enough shampoo and conditioner, small bathroom, over priced (paid $538 for two nights with no breakfast)
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Overall an amazing place to stay! The room was humongous!!! The rest of my family who traveled to Maryland for our families event, We’re all very jealous when they saw all the pictures of how huge it was compared to their hotel rooms at other large name chains. Our only two complaints were that the pool wasn’t up for summer… They said it’s not ready yet while this summer is kind of halfway over. And the implication of free breakfast was kind of complicated and not 100% accurate… Once my kids and I sat down for breakfast we were told we were supposed to order ahead of time. I’ve never had that experience before, but it was OK because there was amazing bagel places not too far away.
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Andrew
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Mozella
icon-Business Family
Business Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Upon arrival the staff was very nice and pleasant. The only disappointment part was the swimming pool was closed down all week, they said, do the kids were disappointed there. Then, upon going to put ice into the ice bucket from our room. The kids noticed that the bucket hadn’t been cleaned well. It had hair and sauce stains inside the bucket and on the top of the lid, which was very disgusting to see.
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Luke
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

It was fine. Some people at
Jim
icon-Business
Business
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I was not happy pool was closed
brittanie
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We chose this property because of the pool and the pool was closed. We didn’t have any towels! Was give one wash cloth and two pillows for four people. The room phone also did not work. There was hair in the shower. The staff was nice about telling us they were busy and could not provide anything but this is unacceptable
Baaba
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Access
Gregory
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Terrible stays! Everything is broken. The shower/ air conditioner. Electricity went off… service is bad too. Told them to clean the room but it’s dirty. They first said that because I was in the room when the cleaning people pass by. Then changed it to I never asked….
Cindy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Good convenient location, pleasant room, beds comfortable, plentiful free parking.
Gerald
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Front desk staff was great but we had multiple rooms that were not cleaned, yet listed as cleaned at check in. Had to check three rooms before we found on that was actually cleaned.
Staci
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Loved the spacious room
Blaine
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The property was close to the event we were attending and that was about the only thing it had going for it. We had a room that had a bathroom for a handicap person so when we showered, water went all over the bathroom in a flood. We also had two bugs crawl under our door from the hallway which was no ideal. Plus, the pool was not even uncovered which was one reason we decided to stay at this specific hotel.
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Number of reviews per page
20
40