Overall Ratings & Reviews Clarks Amer

Worst hospitality, have no understanding of front desk or even how to talk, forget talk in english. worst of all times stay.

Did not like the property and the services

It was very pleasant and everything was as expected

Was not clean, check-in was a nightmare, check out was a nightmare.. would not come again.

Very dirty hotel ....my first visit to 5 star hotel .. I was surprised to see how dirty property..

The rooms are substandard. It should not be rated 5 Star. It is misleading. The washrooms are equally disastrous. Very bad. They do not even have proper cutlery and serve in plastic plates and glasses.

Bed condition is not good, doing much sound, bed hight is very low, tv of room 808 is not having essential entertainment channel & there is no tv guide of channels was available in the room. To many mosquitos in the room 808 and house keeping not leased bother to do hit spray, only provided good night rippler after to much follow up. Length of jet spray is short of commod. Water pressure in bath tub is very low in 808 room. Hotel provided call centre mobile numbers on website is pathetic, one is continuously switched off & another is no answer. No landline number of hotel is on website.

The club room on the 5th floor are nicer, try to ask for those. The breakfast had plenty of choices including an amazing dosa station. The staff are attentive and courteous. I would recommend staying here if you are in Jaipur.

Although classified as a. 4 or 5 star property, nothing at this property matches those standards, including service, ambience, facilities and rooms. I would not recommend this hotel to anyone looking for an experience of that standard. My experience was so terrible that I checked out mid trip and moved into another hotel.

It was a good and comfortable stay . Aminities were good cooperative staff in room service round the clock menue all the items were not served .

Well located hotel. Efficient and professional front desk staff. Room maintenance needs improvement.

Modern well equipped hotel, with friendly and helpful staff.

Didn't stay at clerk because i did not like was told i will get refund from hotels.com but when hotels.com contacted them they refused to refund my money.Please avoid it at all.

Several things upset us. One was the the minibar was totally empty. Later I was told that they fill it only if we ask. Another was that there was no single stitch of paper in the room that told us of the services or the in-room service menu or the phone numbers. I had to go down to ask for the menu. The food that I ordered, soup, salad and ham sandwich were not befitting such a hotel. Then most importantly, the windows were not sound proof and we were disturbed well beyond midnight by the music that was being played downstairs. The buffet breakfast was very mediocre The best part was that the people at the reception and others were most friendly and the location close to airport and town was convenient. Given that, I think that this has every chance of becoming a great hotel if they look into the negatives that I have mentioned.

The carpet was very dirty and there was a small cockroach in our toilet. For 5 star the room was like 3 star.

It's good ad comfortable to high fy people

Too expensive for the 3-star rooms, somewhat compensated by the spacious, well-manicured lawns and pool. The cafeteria is all-Indian cuisine, over-priced/spiced, and the other restaurant (Zoolocruise) is extremely expensive with no Western-style food. The staff is extremely helpful and courteous. Don't try to walk anywhere outside the premises as you will be accosted immediately by extremely aggressive Tuk-Tuk drivers, as well as strong Outhouse-fragrances.

Terrible service. Untrained, unprofessional but polite staff.

the property is old and needs refurbishing toilets are in bad shape...they don't even bother to offer a complementary drop off to the airport which is at a distance of 1 km

This is an OK place for the business traveller like me, who knows he's gonna just be getting back totally bushed at the end of a long tiring day and just crash out. If there's any expectation from a standard of service or trappings of comfort for a relaxed stay, you're best advised to avoid this place by a mile. A dump with a comfy bed at best. In summary, terribly mediocre breakfast buffet, pathetic amenities, awful service. To be fair though, it's priced at a 40% discount to its contemporaries. So if you are willing to overlook shoddy service and poor F&B, you're good to book here. - Subin Balakrishnan