Overall Ratings & Reviews Azul Ixtapa Beach Resort and Convention Center - All Inclusive

Disappointing Stay – Poor Check-In Process and Underwhelming Amenities Unfortunately, our experience at this resort did not meet expectations. The check-in process was frustrating—despite our Expedia booking clearly including our child, we were charged an additional fee upon arrival. There was extensive back-and-forth communication between hotel management and an Expedia representative, but no resolution was provided. Neither party took responsibility for the miscommunication, and we, as guests, were left to absorb the extra cost. The dining experience was also disappointing. The main buffet offered only two or three main dishes with little variety, and the food was often served cold. The only exception was the reservation-only restaurant, which had slightly more variety. However, the service there was extremely slow, and meals were again served cold or after long delays, making it hard to enjoy the experience. The beach was another letdown—strong currents and waves made it unsafe and unenjoyable for swimming or relaxing on the sand. On a positive note, the staff at the restaurants and bars were friendly and attentive, and the evening entertainment with the dancers was a bright spot during our stay. Despite a few highlights, the overall experience was disappointing, and I would not recommend this resort until significant improvements are made.

Long waiting time before check-in. Lack of maintenance of the installations. Poor quality of food.

Staff was wonderful, resort was clean. Food options, especially for kids was very limited.

The property is very clean, food was good, pools were great! My girls had a great time. The only issue i had was that the hallway near my room smelled like drainage.

Lots of births in the colores restaurants and the all inclusive service is not like the ones you usually visit, they charge you $150 every time you order room service and la terrasa restaurant the steaks are most horrible steaks I have ever try

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Amazing resort

The food was good! The service was great. The beach wasn’t the greatest

I really love my stay at the Azul Resort. The only thing that I didn’t like was at the time of check in and also at the time of check out. The receptionists was rude and she didn’t made me feel welcome at time of my arrival. I made two reservations under my husband’s name and some how there was a confusion in the reservations. It came out to be that one of the reservations was under my son’s name. And he never did the reservations. I ended up getting another room. The rest of the staff was very friendly and courteous.

All the people that works there were very nice and the food was good. The only bad experience was in the reception, with the receptionist at the time of checking in and also at the time of checking out they were not friendly and they have bad attitude. We didn’t feel welcome at that time.

1 de las toallas fue robada y me cargaron por ella el costo de 500 posos.

Creo que deverian mejorar la entrada al hotel ya que llegamos desde las 10 de la mañana y nisiquiera te dejan estar en el lovi en lo que esperas tu entrada te dejan afuera del hotel si no traes carro o en que esperar te quedas en el sol despues de que ya te dan entrada tu habitación te la entregan asta las 3 de la tarde lo que si esta muy bien es el servicio de los meseros realmente atentos y muy amables la comida muy rica

The rooms were beautiful. The property was very clean. Lots of activities, great for kids. Access so close for Ixtapa Island. The only thing we did not like was the pool deck and the stairs are really slippery, every day we saw someone slip and fall that were just walking. Other than that we would definitely go back.

Very Clean and Staff was very helpful, the food was great!!

Long wait to check in. I had booked 1 king size and got a room with 2 beds. My room did not include the WiFi and employees did not provided when I call reception. For dinner, if we wanted to go we had to book 24 hrs in advanced, sucks!! I was there to celebrate my birthday and with all craps they made me had a terrible birthday. Their drinks are terrible they have all the cheap tequilas and beer. For snacks they only got pizza and burgers (terrible). Anyways! First and last time. If you are looking for quality in food, drinks and a good place to stay, definitely this is not the place.

Great place to stay at! This is my second time coming to this place for vacation. Staff is very nice and friendly. Would recommend it to anyone!

I will not recommend this property as there is no free wifi in the rooms you have to pay for it & also for room service you have to pay.... there is no drinks in your room you have to pay for that also....food quality is not good too & also for dinner reservation you have to book in one day in advance

Muy buen Hotel si piensas quedarte todo el tiempo sin salir, ya que está retirado del centro. Todo el personal muy amable, limpio y con con buenas instalaciones. Muy recomendable.

En general estoy muy satisfecha con mi estancia en este hotel, sólo quiero dar mi opinión sobre la comida en el restaurante Colores y es que es malísima, tanto el desayuno como la cena, la comida es mala, sin sabor, sin variedad. El restaurante de especialidad Oyster me encantó y me arrepentí de no haber reservado otra noche ahí... la comida es muy buena, la vista inmejorable, la atención excelente; quedé encantada también con la cafetería, los postres y latte's que sirven buenísimo, la comida en el restaurante de snacks es la mejor que he probado de los varios hoteles en Ixtapa que me he hospedado. La habitación excelente, incluso con el aire acondicionado apagado, jamás se sintió húmeda ni calurosa. El único punto malo es para Colores, fatal de verdad.

Mouse droppings out our balcony door - nightly!