Overall Ratings & Reviews Mauritius Hotel & Therme

The pools and saunas are amazing. Lots of naked folks, and some “textile free” pools and saunas, so if that’s not your jam, maybe go somewhere else. My adult daughters and I had a great (and separate) time however, everyone except the man at the front desk was super nice and no creepy vibes at all.

The pools and saunas are fantastic. Highly recommend this hotel in Cologne. It would have been an ideal stay if it wasn’t for faulty WiFi in my room (for the entire 3 days I was there). Breakfast was a bit sad so I would miss that next time, but definitely stay again.

Older but clean and comfortable facilities Convenient location and hours

Rooms are not updated I payed a lot and hotel initially gave me an awful room I asked to change and got a slightly better room. Hotel needs refurb but all is happening is little bits of maintenance here and there rather than fixing the entire old and outdated bathrooms flooring and furniture.

I did a last minute booking and had a good stay. The staff here are very friendly and willing to help. The rooms, however, do not look like the pictures online. Once I checked in and noticed the difference, I was allowed to see another room but stayed with what I had. I think, for a spa location, I was expecting more bang for the buck. It was, still, a good stay. One thing to note, the spa is co-ed and bathing suits are not allowed in areas other than the pool inside the co-ed spa. (I should have asked more questions but wasn't expecting it.) There is parking that can be purchased. It is for smaller cars. The staff helped me get out. Lol. The breakfast is small but good and it is located near other shops, restaurants, etc.

The only good thing about this Hotel was the overall location. It was walking distance to the Neumarkt ( uBahn). 1. Room was small. Couldn’t access it through regular entrance. Had to walk around the block to get to my room. Which felt super unsafe and sketchy at night time when going to my room. - That was not included in the description of the hotel or the room. 2. Customer Service My overall stay plan changed a couple of weeks before my arrival at the hotel. I paid extra $ a day to have flexibible reservation. And I messages the property on the app. App said hotel will contact me directly. They never responded to me. Talked to the receptionist aa soon I arrived, they couldnt help and advised to talk to reservation person. Didn’t see the reservation person on site for 2 days and gave me a card to email her. And they denied to give me a refund. I had to pay 500 more euros for the days I didn’t stay. Travellers be aware!!! 3. Shower had black residues from the caulking when water hits. Tiny room, horrible customer service. Don’t book flexible room with this hotel, it would be a waste of money and they would not be flexble and wont respond to you and charge you extra. Such a scam!!!

Wonderful hotel and spa, the staff at the restaurant were perfect and took great care of us. Room was comfortable and cozy, small but enough space. The spa was exactly what we needed after the stress of the holidays. Thank you for a relaxing weekend.

The staff of the hotel are very friendly and caring. This is the best hotel we had stayed in Germany so far.

Room was wonderful and the breakfast was good. We were not impressed with having to walk around the neighborhood to get to our room. The spa was confusing not knowing how to get around it from our room and we were not told we could access the breakfast restaurant through the sauna area and walked completely around the block, in the cold, to eat breakfast.

It was a great location close to the old city and an easy walk to the cathedral. Lots of ahops and christmas markets around. The pool was good as well as the sauna.

Nice hotel still having work done. Wifi was poor but we didn't use it really.

Overall a VERY good hotel. Was nice to have an actual bed for the 3rd person (daughter). Breakfast was all you could ask for, 20euro. I'd recommend it, but 2 things were not ideal. The spa is fully nude. Not really a problem for me but if your visiting with your kid, maybe a little awkward. My wife would also refuse to go. Our room was facing the pool, which is open until 1130pm and not well sound insulated (big window , which I suspect was single pane). We were there in the winter so it was manageable, but I don't think I'd like it in the summer due to people in the pool. To be clear, I would recommend it and will stay here again (location is great), just insist I not be facing the pool (street is quiet)

The room was nice, but parking is quite a bit away. We had one of the rooms in the back of the property so had to walk around the back of the building to get to our room, there’s no way to access it from the lobby. Was a little intimidating at night. But overall, it was clean and great value for our money!

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Hotel is looking a little tired. Pillows on the bed were dreadful and lead to very poor nights sleep.

The hotel itself is great for a few days, tge problem is the spa area, there is a corrupt man working there selling cheap tickets to go in the spa. The first night i was there i was offered a half price ticket for cash only. The man works in the spa and lets all his friends in. He is white and uses the facilities when he is supposed to be working. Monday 04th Nov approx 6pm he was working there, the hotel need to fix this man.

Lovely Hotel. Sadly, we had a room from 3 adults shared . Entrance to our room facility was back outside and around the other side of the hotel which has a bit of a back alley feel to it( compared to the main entrance); Never felt part of the Hotel as there was no internal access . Room and space was excellent inside though, which was such a shame. Our room was also on the ground level where the window ledge attracted empty drink bottles from only god knows who…so couldn’t have a window open. i would stay there agin, but would book 2 double rooms instead (just to hopefully be in the main part of the hotel .

Staff was friendly. Parking is very limited.

Enjoyable stay, but the room was a bit small felt hot with no air con, the private parking was a plus at 25 Euros per day, the location was good. The staff were very helpful and welcoming, good breakfast. Louis

Great stay. The attached Therme was an additional perk that allowed some relaxation after a work day. Staff were great too.