Customer service was excellent! The room was spacious, and the bed was super comfy. TV had direct tv with movie channels- that was a plus. On the down side, the pool was not heated. It was cold like ice. And there is no longer a hot tub. Also, our room was musty and had a funny smell... felt like there was a humidifier running??? I think it's just an older hotel, but for the price, I was happy.