Coffee facilities in the room would have been welcome

Room clean staff friendly parking tight. Lack of any facilties only machine

Very close (walking distance) from the Guggenheim museum. Good dining around. Difficult underground parking (only for small cars).

Outstanding room, facilities, staff, location and breakfast.

Staff very helpful.

Good location clean but tight carpark.

Friendly staff, clean and comfi bedroom

There is ongoing building work which we weren’t advised of which you can hear in the rooms. The AC was turned down so not possible to cool the rooms down. As others have mentioned there are no amenities - no tea/coffee making facilities or fridge. Rooms are well worn. Breakfast is €16.

Hôtel is very well situated. However there is a bit of construction around (July 2025). But hotel is clean, breakfast is nice and staff super nice ! Parking is very practical since it is outside of the low emission zone.

Close to googenhiem and stadium.

I arrived at the Bilbao hotel and It was 20 degrees outside and 25 degrees in my room. I asked about the air conditioning, which was not working. I spoke to several staff about this. Feedback I received from various employees; - Lots of visitors have been complaing for a couple weeks about this. The owner has been made aware of these complaints. - The owner has known about the complaints for a couple weeks. He's cheap and hasn't wanted to turn it on because of the cost. - Many complaints have been passed on to the owner over the last couple weeks. - I will pass your complaint on to the owner. So sorry, I have been trying to get him to authorize activating the air conditioning for a couple of weeks now. So, today I was informed it would be working by end of day. Well, they activated the air conditioning, but it was not working in my room! I was very unhappy about the air conditioning not working and had a miserable night trying to sleep with the high temperature in my room. Regarding noise and dirt, it was due to heavy construction outside the hotel.

One of the best buffet spreads we have ever seen. I like the underground garage too

Great location and easy access

Nice and good enough for business or vacations .

Grate place near the Guggenheim Museum

was one of the best stays, hands down!

Everything was great. The only suggestion would be tea/coffee making facility in the room.

This is my second stay at this hotel, and is very much worth it. The location is very convenient to explore the city, the area is nice and close to the main highways and the city center. Staff are amazing, in particular our friend Felix. They give you the best tips and advise on where to visit and eat. The rooms are modern, very comfortable and spacious. Will definitely return!

Felix at the desk was extremely helpful and friendly. We could not get the room as cool as we would like.

Great staff, nice breakfast, clean rooms. Paid underground hotel parking, and good location. Carrying luggage from ground floor to an elevator is an issue as the elevator is on half a floor below the ground floor, so you have to carry luggage down a few steps, which is inconvenient. Great hotel, staff and location overall.