Overall, it's clean, but the facilities feel dated. The staff are friendly, but they don't tell you how to make restaurant reservations or ask for bedding service in advance; you have to ask for answers. Besides the Italian restaurant, there aren't any good restaurants. The buffet restaurant, which is the most popular, doesn't offer much. The menu needs urgent improvement.

Lived up to what my expectations were

We had a family suite with balcony. Was great to share as a couple and a single adult - 2 full baths. Buffet was really good. Only went to Italian à la cart which was decent. Great service. Everyone very happy to welcome Canadians. Was a great accessible family resort.

Staff were very friendly

Don’t ever stay in this hotel they steal your belongings. They stole 2,000$ out of our luggage. And then we went downstairs to tell them and ask for an explanation all they said is they would investigate and give us a call.

Good service. Food and entertainment. Small pools.

We really enjoyed our stay! The family room was much bigger than we thought which was a big plus! The staff was wonderful and food was great!

Great experience would stay again

We had a great stay! We have 4 kids between 5 and 9, they enjoyed the kids club for a couple hours every day while we had some alone time. Food was awesome, yummy desserts and breakfast pastries. The buffet was our favourite, lots of variation. 2 evenings a week the kids club has a party for the kids so we got to have date nights. The family suite was good. Occasional plugged drains and the ac broke once but overall, not a big deal - life happens everywhere same as at home. Staff are lovely, many have a decent knowledge of English which was helpful. The drinks have fake colour and sweetener which we don’t love, but that seems to be a cultural thing. Beach was amazing, lovely wide sandy area. We’ll definitely be back!

Clean room! Friendly and helpful staff! Great amenities!!

Clean room, staff very welcoming, love that there’s daily activities for all ages. Only negative input would be the quality of the drinks/cocktails

My family enjoyed the stay at the Park Royal Beach Cancun. Would like to thank all the staffs they have been working hard every day. Would like to extra thank Janet, Carols,Martin, Xiemena,Omar.

Great staff, very helpful.

The staff at this place were so amazing and kind! The food was also great and everything was so clean

The staff were very efficient with rooms and service at meals. There are three restaurants plus a buffet. The buffet was really good, there was alway a good food options and again service at the table was great! The hotel is smaller, the pool water was cold making it tough to utilize the swim up bar. We did see a couple cockroaches that appeared to be dead. The resort didn’t accommodate wheelchairs or walkers very well. There was no handicapped access to get into the pool. The food variety wasn’t always huge, but the food itself was great!

The resort is in a great location for shopping, however, we didn’t like many things about the resort itself. Our room keeps kept deprogramming so we had to have the front desk reset them, our refrigerator in our room did not work, and the only way to book reservations at their restaurants was down. You had to use an app which “was not working” so you had to wait in line at 3:30pm to be able to make a reservation between 4-5 for the day of. So if you want to eat at one of their restaurants for dinner, you have to wait in line for at least an hour during your vacation.

The staff was great along with the service. It would have been nice to have a balcony we had a family suite and their was plenty of room but the view wasn’t very spectacular

Clean rooms staff was awesome

Beautiful beach. Adult pool & bar. Clean rooms. Great food - lots of international menus. Staff mostly Spanish-speaking

Staff upgraded us to a large room that was nice. The beach and pools were great. The food was notably bad but the staff were all super friendly.