Overall Ratings & Reviews Comfort Inn & Suites Conway

My stay at this suite was great me and my entire family loved our stay at this hotel from the pool to the breakfast everything was amazing we loved it the most because it was walking distance to a lot of stores very convenient quiet the hotel owner was very friendly. The only problem was our room was clean but the bedding was dirty with stains and hair other than that overall stay was amazing I'd recommend.

elevator was out of commission

The elevator wasn’t working, staff changed the AC when I set it to a lower temperature because I was going to be out in the sun all day. Just overall not a great experience.

I paid for a king suite. I was given a junior suite. Not the same thing. Not the same price! The pool was great. The breakfast was good.

The elevator is out of service, not noted before reservation, they attempted to give me a 3rd floor room before moving to 2nd floor as the only option available. My keys stopped working and had to be reprogrammed it was 95 degrees outside when I got stuck outside. The power went out at 710am on Tuesday for almost an hour I require a cpap to sleep my rest disrupted and the phone line never answered. Not a good stay.

Beds were very hard. Indoor pool was clean. Some equipment like sink in our bathroom was cracked needs updating. Overall great for the money. Staff was great.

Overall stay was excellent. Nice rooms and acceptable breakfast.

Elevator was broke which means lugging suitcases, ball bags, wagons, chairs, canopies, cooler, etc up the stairs, there was not enough staff & the hotel was dirty. Called to ask if I could have more blankets brought up, receptionist told me she couldn’t leave the desk. When I got down there, she was running trying to accommodate everyone. I felt terrible for her. I talked to the manager the next day and was informed they didn’t have enough rooms filled to have anymore staff scheduled which was a lie, my team alone had half of us staying there. Then it turned too “well i can’t find people to work.” When asked about the elevator and why we weren’t told before he said it was on their page, when I told him I what site I booked through he told me it might not be on there. I was informed I didn’t know how hotel jobs works which is correct but as a nurse I do understand working short staffed. As a manager I’ve had to spend 22 hours in facility, just to leave and be on call & yes it sucks but once you take that title you take those responsibilities. I’ve stated in three hotels in three weeks and I will never stay in a comfort inn nor recommend one again (which is why I booked in the first place). Lesson learned. Only reason they are getting a two is because the receptionist never once complained

Elevator didn’t work

No issues except there was no shampoo, conditioner or soap. Our room keys stopped working twice and the elevator wasn’t working when we were there, but the stairs weren’t bad and they had air conditioning.

Everything was just right.

Staff was nice. Elevator was out and I was told it had been out for 4 months. That’s hard when you have a hard time with stairs and have dog to take out several times a day & luggage to carry up and down!

It was like a regular hotel. It was cool

The stay was fine as a whole. The elevator were not working and I requested in plenty of time upon booking for ground floor room and did not receive it..but all in all the stay was good. Clean, breakfast was decent and convenient to location to go eat dinner and ballfields.

The hotel was clean and breakfast was great

Checked in about 3:30pm on Thursday May 8th. Was told I was on the 3rd floor and the elevator was out! I asked if something else was available as I was old and fat (joking but not joking) and didn’t want the 3rd floor as I had luggage and a big bag and laptop to carry. Was moved to the 2nd floor. The room seemed clean. Part of 1 of the curtains was hanging off the rod, the office chair was peeling. I couldn’t get connected to WiFi. The employee on duty asked me to come to the lobby and he gave me employee access because guest WiFi wouldn’t work. Went to a wedding the next day. When I got back to my room, I noticed I had fresh towels. I didn’t expect that and thought that was nice. I stripped off to take a bath and saw there was no soap. I called the front desk and asked for soap. I was told she had several to check in and I would have to come get it myself. What I would have loved to of heard instead was “I will be happy to bring you some as soon as I finish checking in the guest here at the desk.” I normally stay at another name Hotel but choose this one because I had family staying there. I will NEVER return to this one again.

Hole in bathroom wall, lack of electrical outlets, very cramped, very noisy until midnight, "hot" breakfast was cold and soggy, apples only fresh fruit, never could get my pc connected to the wi-fi,. We won't be staying here again or recommending it to friends.

Absolutely horrible. One of the worst experiences Ive ever had. I am a disabled veteran and asked for a lower floor room and accessible shower. When I checked in, i was told the hotel was "full with no available rooms to change." I was advised the elevator was broken (found out later it’s been broken for 6+ months) and that our room was on the 2nd floor. The room our best friends stayed in had a HORRIBLE mildew/mold smell. Our room was "slanted" so much so that the bathroom door would get stuck open and objects would literally roll from one side of the room to another. Highly disappointed and would NEVER ever stay there again or never recommend anyone to stay there either.

I unexpectedly had to stay in Conway overnight due to vehicle issues. Comfort Inn was clean, comfortable, and pet friendly. Check in was easy and I was able to get a few laps in the pool! The staff were friendly and breakfast was included.

Hard to believe that your Motel had so many problems with no resolution from your establishment , When we arrived we were told the elevator had been out for an extended period of time and not repaired and we had to climb stairs to 3rd Floor after telling hostess we would get a room somewhere else we were given Room on First Floor because we couldn’t climb stairs , The Room Smelled Horrible like a Wet Dog Smells , we had to go buy febreze and a sanitizer to help with the Odor , then the air conditioner would not cool the room off and after being told there were no other room to change to we had to endure that , then we had a shower head in bathroom room that had no pressure to get soap from my Wife’s hair I had to take a plastic Cup to catch water in to pour over her hair to get the soap out and this definitely took a while to do, and last but not least of problems the bed mattresses that were advertised as soft , they were hard and we slept very little, I can understand the mattress not being as advertised but everything together is ridiculous , the Room cost us $170.00 , the picture and description shows I was getting a suite but this room was standard, anyway I’m totally disappointed in your property and definitely will not stay there again, This is how you Lose Customers, we have always stayed at one of your properties but after this we will definitely start to look elsewhere, I personally feel my money should have been Returned , I hope you get your problems fixed