Overall Ratings & Reviews Best Western Plus Cold Spring

Very clean and accessible but very noisy at night with car sounds and people going up and down stairs… we had a first floor room across from office.

Great! Nice, quiet and clean.

I like the way the property is set up and how the room I stayed in was separate from the rest. It felt like a cottage, which I liked. The room was ok, but it felt outdated a bit as if it needed a bit of freshening up.

The property was arranged in a nice way that gave you some flexibility with walking around and close to other streets easily

Very pleasant stay and comfortable bed!

Great host at the front desk!

Overall nice property. Breakfast average. Had broken desk chair and parts in the room. Loved spaciousness of the room.

Good price for a clean room.

Dump

Our room was next to the street so traffic noise was a bit much and the next door neighbors loved slamming door, car and room. Size of the room was fantastic and had two good size fridges. No ice while the office was closed made us sad. Had to drive to a store for ice?

It was relatively quiet. The staff were friendly, always asked if we needed anything and how our stay was going. The shower had a fair amount of mold in it, especialy the bottom two feet of it. There was an alarmingly high number of large plugs in the outlets. In just one outlet were a refrigerator, two lamps--the microwave was plugged into the little outlet built into the table lamp. All likely no up to fire safety code!

I got there after hours for check in, a process which they made easy and I very much appreciated. However, my room was not properly cleaned. The towels in the bathroom were visibly dirty, and there were rolled up towels on the floor in the bedroom. The coffee and condiments were used and not replaced. The shower soaps and the soap bar were all used and open spilling into the shower. None had been replaced. I had no soap to use to wash my hands because of this, and because it was so late there was no one at concierge to help remediate that and give me some replacements. That experience was definitely not worth the money. I was worried the bed would not be clean but fortunately, it seemed that had clean covers. The covers on the bed were quite thin and there were none others in the closet to use. The room had a significant cold draft. If the heater hadn’t been able to make up for this (I jacked it up to 80s to compensate) I would’ve been incredibly chilly.

Does not feel like a hotel. The location is great. Only 5 minute drive to center of town.

My bed and pillows were uncomfortable. Bed was sloped. Otherwise good

Very accommodating, good breakfast. Room was clean and comfortable. We cant wait to go back!

Perfect

Loved how private this was

Great!

location convenient to town

Staff and service was beyond excellent. We tried the jacuzzi the first night, but it didn't work. The next morning, they came in less than 10 minutes to fixed it. They tried to reimburse some of the room charges back to us, but because we booked through Expedia they couldn't. They recommended to book through them in the future. The full breakfast that was provided with the room was quite good and better than most hotels.