This hotel is definitely not a 4-star property—more like 2.5 stars. The staff were great and the rooms were clean, but it’s definitely better advertised than it actually is. Also, one floor seemed to be used for long-term housing to immigrants, which made it unclear what type of place it really is.

As always a clean comfy room. Great location as our dearest friends live an easy drive. Beds made up separately so able to have father and adult son sleep in ther own beds.

Great breakfast, staff supper helpful, I had a wonderful birthday surprise, thank you

Have stayed here before as convenient for business office I am visiting, otherwise outside central city area. Had a quiet room at the back overlooking the race course which otherwise is only reason to stay here. Modern business hotel with efficient polite desk staff - pretty much as you would expect in Germany. Clean and comfortable, reasonable breakfast.

I miss placed my purse which I worried might have been left at a store which was closed. Mr Freitas graciously called the police office to see if it was turned in. He and the hotel staff were most gracious. It did turn up hanging on a chair under my shirt. This was 36 hours after a really rough flight through LHR and two seniors struggling with severe jet lag. We felt everyone was most helpful and the room was absolutely perfect for our needs.

arrived and all rooms had only 1 bed, I'd specified 2x separate beds in each, never had any issues at lots of other hotels on this tour, Night porter was great. only 1 lift working & super slow.in room no AC working, breackfast was good though

The air conditioner didn't work. Got double charged from Hotels.com and hotel itself for the stay.

As a regular business traveler to Europe, this property feels more like a 3 star hotel than a 4 star. Older, a bit run down hallways, elevators, and rooms. Both elevators broken while I was there, key card magnets were flawed. Had some other issues, and the manager responded well. Overall it was okay, but the 4 star expectation/price didn't match the experience.

I liked the view over the racecourse.

Ok

For €200 you expect more than broken tiles, appalling menu and the most synthetic bed linen imaginable in a totally dated room. Wow!

Perfect hotel for a weekend

Reported the issue, there was circus behind. Makes a lot of noises you cannot sleep. The hotel wouldn’t accommodate external choice

Fantastic stay, we arrived late with our 3 children after a long journey and the receptionist couldn’t have been more welcoming. Really clean comfortable rooms and particularly liked the addition of coffee and water. Excellent value, would recommend and would stay again.

Nice. Proper. A Little far away of sights

Nothing. Fabulous property and great value.

Although quite far from the city Centre , the hotel is situated close to the Ubahn station which makes it easy to reacher the Hamburg city Centre

Stayed here a few times with business as it is located close to where i work and is convenient. Rooms are large and airy although a bit warm and the road facing rooms get a bit of noise if you open the window. 'View' rooms overlook the racecourse and are better in my opinion. Restaurant menu could do with changing more often for frequent visitors but food is good and service is very good.

Nice and clean. Good for a couple of days.

Super