Overall Ratings & Reviews The Inn At Mazatlan

The bed sheets smelled bad. Bathroom was dirty. Doors didn’t close properly.

Rooms

They charge you 1 thousand pesos for each additional person that stays in the room and also 50 pesos per day to park your car half a block away from the hotel and is not mention when you reserve online if you loose any cards parking or door car you will be charged I would gladly pay but is not mentioned

We Love coming to the Inn, this was our second time there, and we're glad we came back, the staff are very friendly and helpful.

Na

When I made my reservation I reserved Ocean Front view, I did not get the the room I reserved I had ocean view to the pool not Front view, I asked the front desk and the person said I should’ve reserved the Inca building that’s not offered on the room listed on Expedia room also had access to the Main Street was very loud, the hotel is in a real nice spot walking distance to a lot of restaurants and coffee shops other than than we had a great time.

Loved our stay.

An older hotel and certainly dated, but clean, great service, location

Great service. We felt very safe. The food was very good. resort is in front of a Starbucks, Rico’s cafe and Oxxo. The resort was always clean. Security sits out all night to make sure no one walks onto property. Beautiful views! Inexpensive laundry service-you drop off your clothes in the morning before 11 and they have it ready around 5pm.

Clean hotel, good service, big rooms but City view rooms are expose to the main street vehicles with high volume music playing.

The restaurant

Está muy lindo el lugar pero el personal deja mucho que desear

I would give an excellent review, but two of my towels were stolen from the beach. The staff refused to investigate this incident, although they would be able to see what happened on the camera, and made me to pay money for these two cheap towels. I was very disappointed.

Friends weren't allowed to come to my room when I changed to go out. Low quality liquor was being used as top shelf.

Staff always friendly.

Great place in the middle of all the action

Great beach area in Mazatlan, pools are very well maintained and clean. Very nice

The maid service was not as good as it should have been. We complained several times that the soap dispenser in the bathroom didn’t work. Never fixed.

Love the staff. Love the location. Love the pools. Love the food. Love it all.

The first room we had was old in need of repairs , run down older side of property! The next room wasnt much better sliding door lock was missing,safe was laying in closet not secured to shelf or anything else, front door wasnt screwed to frame, huge gaps all around door in need of alot of maintenance!