Staff were good, unfortunately we paid the extra and booked the sea view room with balcony, we were allocated a room on level 5. We found the traffic and construction noise so loud we didn't really want to use it. That combined with the extremely dated rooms which appear to be last renovated in the 90's with a rattling air conditioning unit made the hotel a pretty significant disappointment.
On the other end the hotel is in a great location with everything you need within a walkable distance and free parking at the hotel.