I was charged for a towel! That is a first!

This is a fantastic hotel in the city center. They helped us arrange a taxi to Ollantaytambo and allowed check in as soon as our room was available. 100% recommend this hotel. Beautiful too!

We decided on the Novotel because of the covered courtyard. The pictures didn’t do it justice it is a beautiful historic building which is extremely well run from the front desk to everyone in the restaurant and breakfast area. We opted to have our last drinks of an evening in the yard as it was so magical at night. The location is within an easy walk of everything couldn’t have asked for more.

Terrible service

Perfect location, nice spa amenities, great restaurant, and a good breakfast buffet. I really like the atrium area, a calming place to recharge after a day in the city. I wouldn't hesitate to stay here again!

Nice hotel with a beautiful central lobby.

Lovely courtyard, friendly staff. We had to leave early sp the packed a lovely to go breakfast

Excellent staff.

I loved the terrace

Beautiful lobby, friendly staff, nice and clean rooms. My only complaints are that the hotel is a bit chilly and the restaurant was slow, although the food was good. Overall, a great hotel for the area. Would stay again!

Noisy. We had our room next to the cleaning closet. Loud walkie talkie at 0600. Place was other wise nice and clean. Breakfast was fine but service was a little lacking in attentiveness.

The hotel has a good location, staff very kind and helpful.

Beautiful hotel. Service was top notch. So much staff willing to help. Restaurant and bar inside. Perfect location. Walkable to the main highlights. Restaurants and shops 1 min walk away. Definitely recommend

Nice hotel close to main city attractions, clean amenities, staff very friendly, great breakfast. Airports shuttle/taxi available on request

Fresh breakfast

This hotel exceeded our expectations. We were only there one night but wish it had been more. Everything was great - especially the customer service, location and value.

Great staff and beautiful hotel in a 450 year old building .. with a short walk to the square. Well recommended.

I really wanted a no “brand” hotel this is exactly what I could’ve dreamed of. Clean, upscale & tradiotnal at the right price! HIGHLY recommend. Traveling with my husband and 2 kids they have a room with a queen bed and 2 beds in a loft it’s perfect

La ubicación es perfecta y el desayuno delicioso desde muy temprano

Clean room, very nice courtyard