The toilet area in the bathroom was very narrow.

Great breakfast, excellent staff

Outstanding service and the staff is the best of all.

Super friendly and helpful staff, from the Front Door to the Front Desk. Great overall

Staff helpful , room was good , Location a bit far

The staff were very helpful and the room was clean ! Beautiful breakfast with lots of choices… I highly recommend… great location

I had and excellent time at this hotel

Worst hotel i have ever been in madrid

No air conditioning in my room. Hotel did not receive an envelope in my name

El staff es muy amable y el hotel está en excelentes condiciones.

The hotel is good location that’s quiet but short taxi ride or metro from main attractions. Staff was friendly. The issue however is with deceptive description of the rooms. They advertise as king size bed. But they are not king size beds. Room 105 had a queen size bed. room 110 was a full size bed. I even measured. (See pictures) They will tell you that this is a “Madrid king” but that’s a lie as I’ve stayed at several Madrid hotels & gotten normal king size beds. Including Thompson Madrid operated by Hyatt. If you are seeking a true king size, I would recommend another hotel.

Convenient to locations of our interest.

Friendly Staff

The hotel staff were great…from the bellhop who first greeted us, to the check in agents and the very helpful concierge. The room was very comfortable.

Very nice rooms. Clean. Nice staff.

Recently renovated properly. Quiet rooms. Fabulous breakfast.

The room was quite small, but otherwise very nice.

Great service

Perfect location

Attentive and helpful service, large lobby and dining area