First of all, charging guests for parking is ridiculous—especially at the rate you’re charging. The lot is at the back of the building, and guests coming from out of town have no other option. It feels like a forced extra fee on top of already expensive rooms.
When you walk into the hotel, you’re greeted by buckets catching leaking water. That’s unacceptable for a property charging over $200 a night. The building is cold, outdated, and nothing like the photos online. It feels old and poorly maintained.
I reached out ahead of time to ask if anything could be done to make our stay special for Valentine’s Day—our first Valentine’s as a married couple. I wasn’t asking for anything extravagant, but the answer was essentially no unless I paid more. That’s incredibly disappointing.
To make matters worse, the room didn’t even have a single bottle of water. Basic hospitality standards are clearly not being met.
When I spoke to the hotel about these issues, the response was dismissive. I was told they were sold out, as if that excuses everything. Being fully booked does not justify poor service, lack of maintenance, or indifference toward guests.
This stay was extremely disappointing and far below what your pricing and advertising promise.
