It was quite hot in the room without air con but they had kindly had the window open prior to my arrival. Lovely comfortable bed and staff nice and friendly.

Excellent modern and very clean Super helpful staff

Really enjoyed the stay. Great location, easy walk into town. Would benefit from small fridge in room but otherwise loved it.

First - lovely staff - very professional and helpful - especially the restaurant staff and receptionists. But…… we were ‘upgraded’ - in this instance meant a room at the top floor of the hotel - no air conditioning and noticeably hotter than downstairs. This made sleeping challenging so eventually used our own fan to try to cool down the room. Plugs in room limited so needed to boil kettle on floor. and… a bath in the room in a bay window. Who in their right mind situates a bath there? Strange! Sink made of granite which had fissures in the bowl and looked very black and unhygienic. Food was lovely but the set menu didn’t change much. My family came to visit and we wanted to eat out so asked if we could have a refund for the evening meal (we’d booked half board) we weren’t having but they couldn’t do this as we’d booked through Hotels.com. So whilst the staff were really lovely, I couldn’t recommend it unfortunately- mainly for lack of ac, (summer stays) the quirky bedroom and no pool which could have helped make the stay better (but tbh we did know that when we booked).

When we stayed it was very hot & we were on the 2nd floor with a west facing window. No air conditioning so it was very hot at night. Parking wise we arrived early & had no issues finding a space.

Clean spacious room with a comfortable bed. Breakfast adequate. Not enough staff so long waiting for our breakfast. Not all ingredients on menu available on the day.

Overall, we had a pleasant stay and would recommend this hotel. The customer service was excellent throughout our visit, with friendly and helpful staff who made us feel very welcome. The location is another big plus—it’s in a quiet area but only a few minutes’ walk from the beach, making it ideal for a relaxing stay. There were a couple of downsides, however. Firstly, we were charged for parking despite being told that the parking fee only applied to bookings made through Trivago. As we didn’t book through Trivago, this was disappointing and confusing. Secondly, the room was extremely hot. There was a small desk fan provided, but it wasn’t powerful enough to make much difference. I appreciate that this is a converted Victorian building and installing air conditioning may not be practical, but investing in larger pedestal fans would make a significant improvement. During our stay, the heat in the room was quite unbearable. Despite these issues, we still enjoyed our stay thanks to the excellent service and great location.

The hotel is in a good location. Only 10 minutes walk to the beach and about 20 minutes to the venue of town. Nice room and good bathroom with plenty of room in the shower. In the bathroom the extractor fan didn't work and there was a bulb out. The bed was comfortable, although the pillows were a bit flat. The bedroom didn't have air conditioning and the small portable fan didn't really help to cool things down. The staff were great - uniformly pleasant and helpful. There is an in house bar which is good and it also had a lovely, shared outdoor seating area. The hotel had plenty of parking with two charging stations for electric vehicles.

Hotel was pleasant, however, our room was on the ground floor next to the kitchen which was noisy with the sounds of staff speaking and cutlery being cleaned after we had gone to bed. This was made worse because as there was no air conditioning we had to keep the windows open.

Great staff and location

Food was amazing. Well done

The hotel was beautiful and the staff were very friendly and helpful, nothing was too much trouble. The rooms were fantastic, we had a walk in shower and a roll top bath. It was in a nice location in a leafy street and about a 15 minute walk down the hill to the beach. My only critique was no air conditioning which as it was 37 Degrees was too much. Even though fans were provided it wasn’t enough. Plenty of water provided which is a nice touch. Would definitely stay there again (as long as it’s not too hot lol)

Plenty of parking, breakfast mediocre and I would recommend going out for breakfast. Room was clean and bed comfortable but incredibly hot, there was a very small fan which did make a small difference but noisy so not great for sleeping but was necessary. A small fridge would be helpful to keep water in too. No place to put shampoo and conditioner in the shower and the shower tray itself was incredibly slippy and unsafe as no mat. I’m disappointed in this room and would not stay here again

The staff were very friendly and helpful, check in was easy and the parking was good. Breakfast was excellent with a great choice. The room was well equipped and clean. I would definately stay again if in Bournemouth.

All good and enjoyed my stay

cannot imagine how this hotel could improve, it was perfect

A gen of a stay! We had the "Crab Apple" room, at the rear of the building, on first floor over top of the kitchen (?). Very quiet apart from the rattling bath exhaust fans of the room. Apparently those can be switched off, but we never found the switch. No other sounds st all in the room. Comfy bed, good cooked breakfast, and great staff. We also enjoyed an excellent evening meal in the very good on-site restaurant. Easy walk to the nearby art gallery and to the beaches.

Very good stay. We enjoyed it. Will come again

Well stocked bar. Great restaurant. Friendly staff

Very good restaurant, bar and close to beach and town.