Overall Ratings & Reviews Sheraton Buganvilias Resort & Convention Center

Nice rooms clean

This is really a hotel, not a resort. Food was 3/5. My wife is a vegetarian and had a VERY difficult time finding anything with protein (ended up buying protein bars despite having the all inclusive package). Location is close to town but not really walkable. The timeshare people were very annoying. Pool was nice but too warm. Gym is very nice.

It was amazing

Nice resort

Did not like feeling tricked into a timeshare talk

Nice property service was great housekeeping could be better

We have stayed at the Sheraton Buganvilia many times over the last 25 years, andthis time our timing was just right. The day we arrived we were greeted with an awesome showing of whales, and then blessed to see them each day we were there.

Exceeded our expectations! Will definitely recommend to friends & family!

Great

Excellent staff at the Sheraton especially Juan and Erica in the breakfast service , you couldn't find any more better service in any location. One complaint I have is the availability of ATM's at the Hotel , the type of ATM would not let me access my Canadian Accounts and we had to make 30 minute trips to the closest ATM. Its an International Hotel and this Banks ATM is unacceptable.

The staff is what makes this place amazing!

As advertised. Good property, well kept. Food options at time limited at restaurant. Pool and beach access was great. Clean rooms, nice shower in the room.

Our third stay at this hotel. A fabulous spot and the staff and service are terrific. We are from Canada and will definitely return next year.

The property was clean, well maintained and the staff were incredible. So polite, very welcoming and by the end of the week got to know you by name. The pools were clean, lots of activities and again great recreation staff. The food was high quality, as always recommend eating the local dishes, the traditional breakfast so so good, fresh masa quesadillas were to die for.

The best thing was the spa. They had a water relaxation for I believe 690 pesos or around $30-$35. You got to go to the Jacuzzi, steam room, sauna, relaxation pool, hydrotherapy, and cold plunge. You could spend as long as you wanted. I didn’t have any luck with the food. The pizza was terrible. It didn’t matter which restaurant on the property it was the same and it was terrible. I don’t think I’m gonna eat another chicken quesadilla for six months. The staff was nice, but the unfortunate thing is right when you check in someone comes to greet you to tell you about the restaurants, but they’re actually trying to get you to sign up for a timeshare conference. They’ll try to get $20 from you to sign up and you kind of caught off guard. They’ll hound you the whole time you’re there if you don’t do it. They do have pesos at the front desk but they run out and then they don’t get more pesos till around 11 or 12 in the afternoon. Overall, it was a decent place but I would prefer to stay closer to Marina Vallarta next time I go.

Great service, clean and high end property.

Great resort food was great the couple options for the pool is great with awesome employees there. Steps away from the beach provides a great option as well for walking and relaxing

Overall hotel condition was old and fitness center was far in other side of property. Staff were not very helpful. Not staying here again.

This is our third time there. We LOVE this place for the cleanliness, the FRIENDLY staff and the grounds are beautiful!!!!! The food is amazing!!!!! Also within walking distance to the Malacon. We will continue to come back and have told our friends also.i

Front desk few people rude. Food servers very humble. Ricardo ,belen and miguel very nice and helpful.