Staff were pleasant. There were major roadworks in the street which caused us some stress ( a warning about that would have been nice as it caused us difficulties ) The room was pretty small, we couldn't pass each other at the end of the bed. The mattress and pillows were fine although there was only one spare pillow, and we both like two. The keycard for lift and room was tempramental. Unfortunately the guests upstairs were banging on the floor repeatedly for quite a while during the night, it actually sounded like there was workmen up there, but at 11.30pm onwards I doubt it. It was bad enough that I nearly got out of bed to go and complain - so soundproofing or lack of is an issue. Parking was very pricey considering we were only parking a motorbike. You can fit 3 bikes in a car spot - they need to rethink their pricing there. I wouldn't stay again or recommend it I'm afraid