Overall Ratings & Reviews Holiday Inn Express RICHMOND - DOWNTOWN by IHG, an IHG Hotel

The service was good & the room was nice & clean, especially the upgrade. The hotel was close to where I was going. The only issue was, there was only one elevator working.

I enjoyed the location and accessibility to many dining options. Carytown is beautiful. However, upon returning from dinner. We were greeted by several large water bugs *Cockroaches* that begun to fly in the restroom of our hotel. The towels were not cleaned or had been sitting for some time as they were very hard to touch the skin. The cleaning staff was super friendly, and you could tell that they were doing their best. Thank you, ladies!

The air conditioning was rather loud.

We liked staying here.

Great hotel and location. It was clean and met my expectations.

The staff was very accommodating in lieu of problems with the elevator.

There was no way to turn the air conditioning unit entirely off or even change the fan setting, so the unit constantly blew directly across the bed. We had to place chairs covered with clothes in front of it to block the air. The bed sagged in the middle. We could not find a way to open the curtains covering the windows.

Great stay for the price and super easy walk to the amphitheater. Could use some updating because it’s definitely showing its age, but the rooms were very clean and the parking was easy. Perfect for a quick stay for a concert.

My sister and i enjoyed our stay there. We felt very safe and everyone was very helpful and personable. We would have liked to stay longer, if we come back to stay in Richmond it will be with you. I do wish the price was lower.

Great place but rooms fill up fast!

Pros: Staff was very friendly and helpful. It seemed safe at and around the property. Room AC worked wonderfully. Breakfast was delicious. And there were plenty of restaurants within walking distance and the Amphitheatre is only a few blocks away. Cons: It would have been nice to have a ramp at the outdoor steps. Carrying luggage up the steep steps was a little awkward. Getting in/out of shower was precarious. Fortunately there was a hand rail I was able to grab before falling. The Grab & Go convenient Store was lackluster. There is a 7-11 several blocks away.

The elevators were disgusting. I was hoping that was going to be the only thing disgusting but my bathroom was disgusting also. The shower was the worst, it was dirty & the pressure was awful. I would have had a better shower experience at the sink. The parking deck did not feel safe. They were painting on the 6th floor the day I was there and the paint smell made its way into my room. I had lovely views from the corner room but the windows were filthy. I couldn't wait to leave the property the next morning, I did't even go to complimentary breakfast or coffee. Terrible.

Very close to walk to Allianz. The place is clean

The tub was very slippery and the only grab bar was next to the faucet handle. There should be at least one other grab bar on the side wall. Also, the bathroom door automatically closes so it can not be left ajar with the light on for middle of the night bathroom trips.

It was a bit run down - but not too bad. We stayed here after a tour of University of Richmond. The lady at the front was very nice. Breakfast was fine. Not bad for the price, since Richmond can be a bit pricey.

Good time good service

Was fairly dirty feeling corners of bathroom were dirty and shower was old looking. Smelled like smoke on 3rd floor. Carpet felt like it was oily. Very disappointed.

Check in was quick and easy. The hotel is really nice and modern. Lots of pillows on the bed was nice too. Loved that it was walking distance from the music venue I attended.

Everything was excellent! The ONLY complaint I have is the water pressure was super low, so rinsing off in the shower was a pain, but everything else about the visit was amazing!

The staff were super friendly.