Despite confirming a non-smoking room reservation, upon checking in, the room presented an unacceptable condition due to the presence of a strong and pervasive odor of cigarette smoke. I immediately proceeded to the front desk to request an alternative room. Regrettably, the initial response from the receptionist demonstrated a notable lack of urgency and professional concern. I was informed that hotel was fully booked, a generic, dismissive response that failed to acknowledge my concerns. I was ultimately compelled to state my explicit intent to cancel my remaining two-night stay before the situation was finally addressed with appropriate seriousness. Only after this demand did the hotel dispatch personnel to verify the room condition, after which a relocation was granted. This emphasised the unsatisfactory customer service protocol demonstrated by the front-line staff. The entire experience was profoundly disappointing. I sincerely hope that the hotel management can improve their hospitality, and ensure non-smoking rooms are truly up to standards in the future.

Nice hotel! Near bus and MRT stations.

Room is spacious but dusty. Although there is an air purifier. Bathroom is old but clean.

The hotel is in good location and very easy to go everywhere.

Very comfortable and clean, and friendly staff

Good hotel location near shopping center

Room's air conditioner were not working and no other solution than allowing us to open the window. We couldn't check if other rooms have AC problem, but the hallway, elevators and lobby was air cooled. Staff were not friendly during interaction. Check in time 3pm, no early check in available my family which has a child. About this check in time it was the same with 6 years ago. No improvement, it was a decreasing impression for me who have stayed there 5-6 times.

I ordered a Family triple room and was given an extra bed. The toilet had no water for more than 48 hours, the staff could not say when the repairs would be completed. The bathroom was dirty, the room smelled damp. Staying in a 5-star hotel but in the same class as a budget hotel. The wifi was slow. Even on the last day before check out, it could not be connected. Even if it was given for free, I will not return to this hotel!

Its good enough for view and situation. Easy to come and easy to go.

Receptionist service is a bit slow.

The hotel is old so the amenities in the room are not new. But my family rented 2 adjacent rooms with pine windows so it was very good.

Hotel located in a strategic place, walking distance to a shopping mall (e.g., Sogo/Lee Garden) and many food stalls nearby. The hotel room looks old and needs to be renovated. Breakfast is good, not so many options, but the taste is okay. MTR is around 10 minutes walking distance from the hotel, meanwhile bus and tram are just 3 minutes away.

The location is VERY strategic. Close to shops, close to the MTR station, easy to take the tram or bus. Highly recommended if you want to stay in the Causeway Bay area.

The hotel is nice in the city

Nice hotel, clean, friendly staff, breakfast so yummy 😊.

The hotel did not disappoint when we stayed there. Near Causeway Bay MTR Station and SOGO.

Lokasinya strategis, dekat ke Fashion Walk, restoran, Sogo, stasiun MTR, halte bus, dan halte trem. Ke mana saja mudah. Kamarnya bersih, kering, kurangnya hanya lantai kamar menggunakan karpet. Resepsionisnya oke, bahasa Inggris memadai. Air minum disediakan kran air filtrasi dan kualitas airnya baik untuk diminum.

I paid but I didn't stay in this hotel. I reserved a wrong date but they didn't care to help. I supposed to stay in the 5th of April but instead I booked the 4th. I already booked the Sheraton hotel in Macao on the 4th the same date as regal 's. No solution no refund no change. I went tO the regal hotel oN the 1st of April but Janice the regal hotel receptionist didn't cAre and asked me to contact app, the agent where I reserved and made payment. No help at all. I won't stay in this hotel in the future. To me is not about money but service and assistance is number one. Two thumbs Down for the service from the receptionist.

Ukuran kamar tidak seperti yang terlihat di foto. Sangat kecil untuk kita berdua …. Padahal saya ambil executive club room …. 😏.

The staft less hospitality. Plase improve yr english language.