Would not refund money because my flight got canceled two days in a row

I got stuck in Houston after my flight got canceled and wasn’t offered a hotel voucher. Got on Expedia found this hotel down the street and quickly booked it while it was a great price. Check in was easy and the room was nice. What sent it over the edge was the fact that they offered a free shuttle back to the airport the next day so I can fly out.

The bed was awesome, i really need a great big comfy bed to sleep after 25+ hours without sleep, the personal was awesome as well, they let me get the room prior to the chek in time due availability, so really grateful for that. Overall great one night stay.

It was very quiet comfortable and clean I enjoyed my stay

Stayed at this Sonesta at the airport because we had an early flight out. We asked if the parking lot was secure and of course they assured us it was. Next morning our window of our vehicle was busted out. They acted like it was an every day occurrence and we’re not responsible. Will not be staying there again.

Friendly staff

I book the wrong date but the staff there willing to switch for me without pay anything different. Thank you

Very good

Very basic but just what you need for an over night stay! Clean and comfortable.

Your stay Feel like family friendly

D courteous. Enjoyed our stay.

Very quiet & clean

Didn’t give us the hotel that I booked was called and ask to get a new hotel told us that the new hotel was nice and it wasn’t this was very unfair from a suite to a motel Roaches rude room was nasty shelves missing no stove all around not right never book again

Shuttle access for most hours is very helpful.

Room was dirty.

It was fine for a 1 night stay before boarding our flight the next day.

This hotel is just one of the many options you can find around the area, with shuttle and breakfast included. The rooms are a bit impersonal and there's no bedside light, for example; they're espacious, huge, though.

I arrived at 10pm at night, the front desk told me to park around back as I would be ticketed out front, they were not friendly and made me feel uncomfortable. When I asked how to find my room he told me where the elevator was.. nothing else. The hotel did not seem newly renovated, I had a very dirty room. With stains on carpet and door was damaged. I did not feel safe there and to top it off the planes noise was very loud. When I left in the morning the front desk just stared at me, so unnerving.. I won't return.

Ok

I like the convenience it's near the airport the price is always right the only thing is it should be more places to eat it's only for that see you would have to have a car or lift or Uber to the other places for lunch or dinner.