Overall Ratings & Reviews Holiday Inn Express EVANSVILLE - WEST by IHG, an IHG Hotel

All in all good stay, bathrooms not as described. Stated tub/shower combinatin, straight shower no comvbination. Pictured with sink n shower in same room but seperate rooms kinda inconvenient.

Unable to regulate room temperature: lights were blinking and flashing from heat/air unit all night. The biggest issue was not being able to take a shower. We could not even turn the water on in the shower. The clerk stated, “I am so sorry. Unfortunately, I cannot give you a discount because you booked through Expedia, but I can put points in your IHG account.” Offer of points was at least an effort, but we will never use them. Disappointed!

Very nice and clean llace

Good stay

The first room we were in had ants. Like a whole bunch of ants. They were on the desk and TV desk. They were in the carpet and it was really gross. The next room we were given gad crumbs in the carpet, the refrigerator was dirty and there was hair in the bathroom floor. This room had clearly not been vacuumed. We were desperate to get to our event on time and didn’t have time to hassle again with switching rooms. Our event did not end until 12:30 am. We slept and got up and didn’t shower or unpack in the room fearing there would ants or other bugs since the room was not cleaned. Additionally we were trying to hurry and get out and the cleaning lady just came in. Didn’t knock or announce, just came in. I find this odd and not normal practice. We checked out at 8:30 am. Does she not have a list of rooms that are ready to be cleaned? For the price and status of staying at the holiday inn- this facility should be better.

Great

Was a tad noisy at night being close to roads, but well kept and clean

Very friendly front desk person! NO one told us how to turn off the night light. Perhaps the main fault we noticed is how close the toilet is to the wall with the wall mounted tissue holder sticking out even more. As Americans are getting larger and larger it is almost impossible to maneuver sitting down on the commode. The commode is also too low to the floor.

It was good

We booked a king suite and was given a queen suite which I did not even offered on website.. I needed a king ,it was very uncomfortable sleeping because of this inconvenience. Not to mention I paid for a king bed! The lady at front desk was not helpful and said they were fully booked,we were there early to check in as Im a rewards member,so did they give my room away?

Breakfast was not great, otherwise all very good.

Very quiet and clean! Friendly staff. Beds were comfy!

Property is located close to the nearest highway and maintained very well.

Staff was great! Room hadn’t been vacuumed - food crumbs on floor. Staff took care of right away. Thermostat was off wall missing batteries. Staff took care of right away. Carpets were def stained, but overall it was fine.

Juste cool and clean

Simple, convenient, clean.

I was impressed by how nice and clean it was. Also plenty of towels, which were great towels, nice lotion and soap. Also the bed was so comfortable i could barely leave it, and lots of pillows. I would rate everything as excellent and wouldn't hesitate to stay here again.

Nice place

Clean, comfortable and convenient.

The commode was so very low to the floor which made it difficult for an elderly person to get up and down. Also too close to the wall. The front desk clerk got a little defensive when I said I would not be getting any incidentals so I would not need to pay the $20 incidental fee. Other staff personnel were pleasant.