I recently stayed at Wingate by Wyndham Lethbridge and booked three rooms for my family and relatives. Overall, most of the hotel amenities were acceptable, and the rooms met our expectations. However, our experience with the breakfast service was very disappointing.
Breakfast was included with our rooms. During breakfast, I noticed that the Breakfast Sausage Patties were not labelled. Since food allergies and dietary restrictions are important, I asked a kitchen staff member what type of sausage it was. She confirmed that it contained pork. I politely suggested that the food should be labelled because some guests may have pork allergies, dietary restrictions, or religious beliefs that prohibit pork consumption.
Unfortunately, the staff member responded rudely and stated that it was not her responsibility and that I should speak with hotel management instead. I then brought the matter to the attention of the front desk, where I was told that management would be informed.
What made the situation more concerning was that one of my relatives, unaware that the sausage contained pork, ate it and later experienced allergic symptoms, requiring immediate medication. The following morning, I noticed the same sausage patties were being served again without any label or allergen information. Since I had already reported the issue, I chose not to escalate it further.
In today's hospitality industry, especially within a recognized hotel chain, I believe there should be clear food labellin