Overall Ratings & Reviews Dreams La Romana Resort & Spa - All Inclusive

I enjoy this quiet and clean resort , the staff was very friendly and professional . I can’t wait to go back

Excellent.

Although the property had changed names to Dreams Hyatt, the experience was unbelievable. The attention to detail and the service at the VIP section was stellar. My family and I will definitely be coming back!

My family of seven, including two parents, two grandparents, an 18 year old, 20 year old and 12 year old had a fantastic vacation. The kids enjoyed the water park, even the two older ones, we went on a slightly rainy day and it was empty, they practically had the whole place to themselves. The pizza stand by the pool had surprisingly good wood fired pizzas and the food stand on the beach serves delicious tacos, although the pastor tacos, where they roast the pineapple and pork right on the beach daily was a family favorite. Another kid favorite was the outdoor kids area, pool tables, ping pong, baseball and a small basketball court, playing basketball with Brian and Fernando at the kids club was one of our older best memories of the trip. Our favorite meals included the shrimp linguine at Azzurri the Italian Restaurant, the Bordelaise Beef Steak at Moustache the French Restaurant (this was our #1) and pretty much anything at the Coastal Grill. The only slight negatives were the rooms. The beds were very comfortable but we reserved two queen beds with a sleeper sofa for our boys and were told that room type does not exist. We were given a room instead with two full beds and no sofa. It was a little tight, but not a huge deal. Also the rooms are a little musty being on the oceanfront but we asked for a humidifier which they brought right to our room and that did the trick! All in all we will definitely return to this resort.

The changes has made the experience terrible. Specially for people like me that was a regular for Hilton. The food has changed for the worst. The quality has gone down. I vacationed here with my family for 6 consecutive years, but will definitely NOT go back.

Excellent

Good property, attention to guest services has come down, we have been here four years in a row, this year, the food was horrible, Japanese Hibachi was good, chef Henry was really good entertaining the table.

This property is great. I stayed on the family side with my 16 year old daughter. The amenities are top notch. The staff especially Ronaldo (bellman) and Beinvenido (main buffet) were amazing. Everyone went above and beyond to make the experience unforgettable. 5 stars!

The facilities are really great, beautiful and in manicured condition. The beach is gorgeous as well. However the food service needs to improve. It is not in accordance with a 5 star hotel, neither on quality or service. Peruvian and italian restaurants were disappointing, and you would expect a long time waiting for your food no matter which restaurant you are.

Pedí que me pusieran un banner de feliz cumpleaños el cual no pusieron lo pedí en diferentes ocasiones y no lo hicieron pero al final de nuestra reserva me dejaron hacer un check Out tardío lo que compensó todo lo mal atendidos que estuvimos

Very good

Beautiful beach!

It was an exceptional stay

Service was not good. Room was dirty when we did check in , ac doesn't work properly . Alcohol not good. Price for trip expensive .

Loved the property and it's amenities. Staff is wonderful and kind. Food wasn't outstanding but always solid options which met our expectations for an AI Resort.

First of all I want to thank all people who work at Hilton La Romana! For the great service and the smiles they sharing with us during the whole time of our staying. Front desk service was always ready to help. We appreciate clean property

Everything was great except on more than one occasion there was no soap or hand sanitizer in the bathroom at the family side buffet.

We enjoyed the privacy and cleanliness of the property, most of the dinning experiences were great, with the Spice Market" being very impressive for a buffet. The "exclusive" Grill Restaurant for VIP guests we disappointing. However many of the other restaurants were great. For the most part the staff was very friendly, we will go back.

Out of 5 days we were staying at the resort, we had problems on all 5. We encountered a broken AC; water leak (formed a large puddle on a floor and got my stuff wet); on days 3-5 we had ant infestation that began with hundreds of ants crawling around. The staff fumigated the room twice per my request, which reduced the number of ants (although did not eliminate them), but also caused a persistent annoying smell that forced us to stay out of the room as much as we could for 2 days. About half of the high-chairs in the buffet was broken (missing the central strap, so the kid could easily slip out and fall). I was extremely disappointed by the quality of my stay, and the management didn't do much besides "we are sorry you were not satisfied"

Beautiful grounds, beautiful rooms, amazing location. The accompanying butler service that comes with enclave family suite counts for 1 star by itself. However, the service was mostly dismal. 9 out of the 10 service staff we interacted with just weren't motivated. Hard to get beverages at the buffet, no one stops by to check in. Service was slow and a couple of occasions, order were forgotten. The food was lacklustre. Most were underseasoned, while some were oversalted. There are not enough restaurant options available for families. 5 of the hotel's 11 restaurants are available for family only, while 6 are exlusively adult only. Many of the adults come over to family to eat but not vice versa. Peak dinner time waits sometimes were over an hour. And a dinner can take up to 1.5 hours even though the restaurant is not full (goes back to slow service). Kids club was a joke. A few very old and broken toys. Activities schedule were often mismatched from what was published online. Probably not going back again.