Overall Ratings & Reviews Hotel Costa Málaga (Adults Recommended) by Pierre & Vacances

Lovely hotel with a cute pool area with a selection of sunbeds and poolside tables to enjoy drinks and food. Very comfortable beds and rooms are a great size though looking a little tired in places. Flooring was coming apart though not unsafe looked more like water damage. Elevators although there are three of them, can be slow at peak times. Ideal location. Not far from shops and beach. A short walk to train station and bus stops right outside. Staff all very pleasant.

This is a good value hotel but please do not expect good service. The receptionists won’t go out of their way to make you comfortable or be kind. E.g. unnecessarily withholding a room until close to check in time, key card stopped working after 1 day after repeatedly informed that ive booked an extension, standing up at reception for 5 minutes waiting for the reception to finish her phone call.

Tv kept loosing signal ever 20 seconds complained just brushed me off with a rubbish excuse air conditioning kept stopping so i cooked all night never slept at all hotel was clean staff was good in most areas nice and central but spoilt my whole experience

Lovely stay with a birthday cake left in my room

The staff in general was very helpful.

Great location. Rooms are nice and very clean. Staff very friendly.

Great location, friendly staff

Excellent

Firstly when we arrived we entered the lobby which looks lovely however it had a terrible smell! We were taken to our room which was a double room (2 single beds pushed together) and both beds are comfortable however VERY noisy when you move around. We had a fridge in the room which didn't work which we reported but nothing was done. We was surprised about all the added charges. €5 a day to use the safe, €20 deposit for 2 towels, €20 deposit for an iron and €5 a day to have teas, coffees and sugars refilled in our room. The swimming pool area is very small, there are not enough beds for everyone in the hotel and the beds are very close together. Some staff were very friendly however some were quite rude and unhelpful. The cleaners didn't clean our room on the first day and then throughout our stay we noticed that the cups in our room were not replaced but were simply washed out in the bathroom sink. We realised this as they had been left in the bathroom one day when we returned with water in the bottom. It would have been nice to have clean cups everyday. The bonus of this hotel is it is adults only which is why we booked however I wouldn't return.

For a Hyatt hotel, the property had poor AC and sliding beds that move with every slight move. The balcony overviewed some ducts and other extensions that are dirty and look weird. The elevator is super slow and not that smart as sometimes we had to wait for a long time to get in or out. The positive thing is how convenient the hotel is as it is close to everything in town. Also, they have a shattaf which is amazing as we rarely find it in Europe.

Disappointed with outlook from balcony hotel clean verigo bar very good

Good location. We stayed for 5 nights. Our third night we were disturbed by loud noises from outside beteeen 23:30-02:30 (nighttime). It turned out to be the hotel itself which, with help of a large crane lifted ”things” up on the hotel roof. We couldn’t sleep for this 3 hours and the hotel staff didn’t care about the inconvenience. The staff in the reception had overall an unkind approach. Our room was cleaned 2 days but missed 2 days. The lady that welcomed us in the breakfastresturant every morning had a great smile and was very welcoming.

One of the better hotels in the area but they have some odd ways. Communication isn’t their strong point as often different staff would give you a different answer to the same question. For example, we were told we couldn't have later than a 2pm checkout then that changed to 3pm when we spoke with another staff member later. Staff are hit and miss. Some are wonderful (Carmen), whilst others are quite rude and unwelcoming. As a VIP guest we were given mixed information on what sunbeds we could and couldn't use. I'd like to think we're fairly switched on guys but even we struggled to understand some of their 'policies'. The breakfast area was often very busy and staff were slow cleaning tables. We had to change rooms after night one due to a very noisy and faulty air con. The room was therefore very hot and it was hard to sleep. They did resolve this for us but only after I unfortunately had to complain and get a little direct. The room cleanliness was 'ok' but the bathroom had mould and the floor had hairs (not ours) around the perimeter. They failed to top up the soap too and a couple of towels and pillow cases had some staining. They do change the bedding but only if you leave the card on the bed each day. No iron or ironing board in rooms. You have to ask for them. The location is great for the centre and the hotel is fairly quiet. Pool area is decent. The guests are a good mix of all ages and backgrounds. Overall we enjoyed our stay but the hotel wasn't 'sensational'.

Beautiful

This is an old and terrible hotel and absolutely not a 4* as it claims. We booked a "Junior Suite" room and were given a room resembling absolutely nothing of the sort. I have added pictures of our balcony and the view from our "suite" bedroom. The balcony was full of flies and dusty. The bathroom had not been cleaned properly and there were long hairs underneath near the shower. The maid removed 2 of our souvenir glasses that we had bought in Torremolinos which we did not get back. I asked every day to move rooms but the hotel always claimed they were full despite other guests arriving, usually cabin crew who were just there for a night rather than us being there for 3 nights. Use of the safety deposit box is a rip-off 5EUR per day. You have to wait ages for the lifts as the maids use them all day rather than having a separate service lift. The pool area is the only nice bit about this hotel. We didn't use the rooftop. On our final morning we were woken up at 8.50am by builders directly below us constantly drilling which continued until 11am when we checked out. Along with asking to switch rooms every day, I tried complaining directly to the hotel after our return to the UK. They simply directed me to hotels.com to complain to. If the hotel had addressed my complaint I would not be writing this awful review. Summary - don't stay here if you're expecting a 4 star hotel, it's more 2 star with a nice pool.

Excellent location. Good amenities. Close to cafes, bars, restaurants,shops. Hotel needs to supply contact info. 8nfroom, for example telephone no for reception etc. we had issue with room safe , we were on 10th floor.

Asked for free room upgrade as VIP customer which I expected to be offered without asking and took ages before reception staff sorted it out.

Lovely hotel, comfortable beds.

Lovely hotel and staff , great location

The hotel is right in the center of Torremolinos. Trainstation and busstop in front a few stets from the hotel. Rich breakfast buffet, a rooftop bar a great place fordern a sundowner drink.